I arrived in Miami this morning from New York thrilled to be out of the rainy, cold weather. After leaving on a seven o'clock flight, all I could think about was taking a nap next to the beautiful Biltmore pool that I had read about in numerous magazines. Imagine my dismay when I walked outside to find that ever single chair, lounge, inch of space around the pool was occupied. I spent three hours on a towel on the concrete in a tiny space between the bathroom and kitchen in a desperate attempt to get a little sun while waiting for the hotel to finish cleaning my room. The other patrons of the hotel were furious-I heard at least three people call concierge to complain about the lack of seating, lack of service, lack of anything remotely pleasant about the famous pool experience. Towels were left on chairs, food was left to sit in the sun and the pool was packed with drunk patrons. When I called to ask if my room was ready at 3pm as instructed, I was put on hold for 26 minutes. Every time I have tried to call concierge/front desk/housekeeping, I have been put on hold for at least five minutes. When they finally answer they are usually curt and unhelpful. The room is nice but you can hear every door in the hall opening and closing loudly. I travel roughly every other week for my job and spend a large part of my life in hotels and this place is TERRIBLE. I just got back to my room after a loong work event and just tried to call room service. phone rang for five minutes with no answer.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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