We stayed at the Biltmore on March 30, 2013 for one night prior to embarking on a cruise. The moment the hotel came into view, I knew we had made the right choice. Although absolutely beautiful on the outside, the inside is even more stunning. From the bird cages in the lobby, to the incredible wood paneling in the elevators, this place offers a unique decor that is like no other. Our room was gorgeous, and the beds incredibly comfortable. It is clear that this hotel makes customer service a top priority. Every single staff person we encountered was friendly, professional, and intent on performing their duties at a level of excellence. The only negative aspect of the entire experience was that we only were able to stay one night! We will definitely be back for a longer stay, as this property is clearly worthy of being a destination in itself.