My husband and I stayed here for a wedding and it is undoubtedly beautiful. The grounds, the pool, the views are amazing. The bed and pillows were probably the most amazing. We had a great couple of nights sleep.
However, for a hotel of this prestige, we were disappointed, especially at their check in. We called to get early check in and they said they couldn't guarantee it but they would make a note in our account. We got there two hours before check in, and they didn't have a room. However, the person who checked in a minute after us, got his room right away. His room was the same as the one we had reserved, and we know this because he was also with the wedding party. Regardless, at 3pm, the time of check in, we still didn't have a room and were told they didn't know when they would have one. This is absolutely unacceptable for a hotel of this caliber. At 3.30, I was told they still didn't have a room for us, so I started to make a scene. Would you know that seconds later, a room was magically available? We have stayed at a lot of hotels with much less prestige that have treated us a lot better. We got no upgrade or anything on the house for our frustration. Again from the biltmore we certainly expected more and most likely wont be back.