My husband and I stayed here for a wedding and it is undoubtedly beautiful. The grounds, the pool, the views are amazing. The bed and pillows were probably the most amazing. We had a great couple of nights sleep.
However, for a hotel of this prestige, we were disappointed, especially at their check in. We called to get early check in and they said they couldn't guarantee it but they would make a note in our account. We got there two hours before check in, and they didn't have a room. However, the person who checked in a minute after us, got his room right away. His room was the same as the one we had reserved, and we know this because he was also with the wedding party. Regardless, at 3pm, the time of check in, we still didn't have a room and were told they didn't know when they would have one. This is absolutely unacceptable for a hotel of this caliber. At 3.30, I was told they still didn't have a room for us, so I started to make a scene. Would you know that seconds later, a room was magically available? We have stayed at a lot of hotels with much less prestige that have treated us a lot better. We got no upgrade or anything on the house for our frustration. Again from the biltmore we certainly expected more and most likely wont be back.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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