Stayed here for a 3 day/4night conference and pleasure trip. The hotel is a 1926 landmark with stunning grounds and well-appointed rooms, but we found the service lacking for a property of this caliber. Our room was a junior suite with a nice seating area, small balcony and well appointed bathroom with all the extras. However, the mini bar was extremely expensive, charging $8 for a bottle of water, which did not include “tax and gratuities”! Most luxury hotels I have frequented would have included two bottles of water as a courtesy, moreover, the hotel charges a $20 per day resort fee, which includes services such as a daily newspaper and gratuities! Charging an additional gratuity for the mini bar is just piling on in my opinion, not to mention the ridiculously high prices to begin with. Needless to say, we did not use anything from the mini bar (which is something I’ll come to later).
Having two drinks at the poolside bar was a treat until I got the bill for $16 per drink plus and automatic 18% service charge, AND another $9.18 added as “misc. tip.” When I questioned about the misc. tip the bartender said the computer added it automatically, but he did promptly remove it!
We ate at the hotel’s Italian restaurant, Fontana. The ambiance was excellent, sitting outside in the hotel courtyard area; however, my meal was extremely salty and overcooked and the service was very slow. I had to send it back and it was removed from the bill. Two other parties sitting near us also sent back one of their entrees and complained about the service. On the other hand, we did use the hotel’s spa services, which were one of the best I have experienced.
Some other issues included housekeeping not cleaning the room the first day (I had to call to have that done), and when we checked out their computer system was down and they had to send me the invoice via email, which included, to my dismay, a $28.43 mini bar charge! I contacted the hotel and explained to them that I did not use anything from the mini bar. They did remove it from my credit card charge.
Overall, it was a disappointing experience, as my expectations were much higher.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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