My wife and I recently stayed at the Biltmore. The best way to sum up our stay are 2 stories: The first night, my wife was ironing her pants to go to dinner. Something was on the iron and stained her pants. She took them to the concierge, they were cleaned and waiting for her in our room the next day. We forgot to make dinner reservations on Sat. night. At 6:15pm we wanted to know if we could find anyplace to eat at 6:30 or 7. The concierge showed us a list. We picked a popular very good restaurant. She called. Had a limo ready for us in 10 min. The driver was extremely friendly, took us to the restaurant. We were seated by 6:40. The manager and Chef made sure we were all set. The driver came immediately after dinner. And everyone smiled and told us, thank you for staying at the Biltmore. We will be back.