Really a very friendly environment in a historic hotel. Very good to consider if you want a hotel with golf away from the beaches. Good food in nice venues one thing I would point out: many historic hotels in the South have recently upgraded their guest rooms. The Biltmore has not kept pace on this issue. The night views from the upper floors of the nearby towns are very nice . The facility is most convenient to the Miami airport

Given that this hotel seems to be run as efficiently as a Soviet organization, it is amusing that it is on a street named for a Romanov.

I made a reservation on 12/6/12 in anticipation of attending a conference the weekend of 3/15/13. Deciding that attending the conference was impractical, I cancelled the reservation on 1/8/13. I recall requesting, but not receiving, an email confirmation of the cancellation.

On logging onto my computer at 6:30 a.m. EDT on 3/12/13, I found an email that was stamped 3/12/13 1:25 a.m. that was titled "We Look Forward to Your Arrival."

This email, which was sent in the middle of the night on 1/12/13, also stated that I would need to cancel by 1/11/13 if I wanted to avoid being charged for one night.

I immediately called the reservations line, which the Biltmore asserted was staffed 24/7, but no one answered. I then called the main number and Shirelle (?) told me that they send out those letters regardless of whether a reservation has been cancelled.

I also learned later that the overnight switchboard operator was the only one working reservations overnight. Apparently, they do not ever pick up calls regarding existing reservations during that period.

There is ABSOLUTELY no reason to send the letters if a reservation is cancelled; they also CLEARLY verify that the reservation is still active and that the hotel will bill for the first night DESPITE THE CANCELLATION.

The call got disconnected when I asked for the manager on duty. I finally got through to Victor, who I later learned was merely the security officer on duty and was not even a security manager.

Victor told me both that he could not access the reservations system and that no one was in the reservations office until 9:00 a.m. but that he would ensure that I was not charged for the room.

Victor also agreed to send me an email verifying our conversation. I called back on not receiving one and learned that he had left for the day.

Several subsequent efforts to reach a "real" manager failed.

It turned out that Victor's fellow security officer Albert was appointed manager of the day at 7:00 a.m. All that Albert could do was take a message for a manager who would arrive at an unspecified time and get back to me at some point.

Subsequent efforts to reach a manager failed. The front desk staff told me that the manager was not in (and did not seem to know when he was due.

I have worked, and stayed, at several comparable level hotels. (Even a Marriott handled a recent cancellation far better and got me a manager easily regarding an unrelated matter.) There is no excuse for this experience.

I hate to think about what it would have taken to get a minor matter resolved if I had stayed at the hotel.

We checked in Friday the first of March and checked out on the following Monday. Had book a suite for the family and had in the booking expressed our needs for a quite room since our kids easily wake up and we would have had a long journey before getting to Coral Gables.
The good stuff:
- We met friendly and service minded staff everywhere (se notes on front desk below).
- We have very high demands on food and I think they delivered. Considering the price, not more than delivered but that's quite OK. Breakfast is nice, good pastries, alot of fresh fruit and berries and other high end details. Coffee and chocolate is not up to standard and the understanding of our comments/requests were none.
- Dinner in Fontana was friendly and quite nice. A few mistakes were made but still, would recommend it.
- Dinner in Palme d'Or was good. Service was excellent and the food was of a good French standard. Which is great for being in Florida and good for being in France.
- Tennis and golf was great!
- The hotel building fits the neighbourhood very nicely, classy and 'old world' as the americans call it.
The bad stuff:
- We got suite 115 and requested for a change at once since we realised that it was going to be too noisy with the parties going on nearby. Was told we couln't get one that day but likely for the following days. We couldn't sleep for more than a few hours between 2am and 4.30. The room is so loud, drunk guests at the party/parties were outside our windows until around 2am. People leaving the hotel with their suitecases wakes you up (115 should be avoided). There is a constant noise ín the room, you can hear it from the outside at ground level if you stand outside the room. At 4.30 some kind of loud noise from below the room starts, didn't find out what it was but let's describe it as a huge dish washer. That stopped 6.30 which was really nice but at that time our kids wouldn't go back to sleep.
- We moved up to 5th floor and it was much better, but the hotel has some problem with noise since the rooms aren't well sound isolated. And this comes from a writer you usually have to shout at in order to wake up. Heard another guest complain on the same topic when checking out.
- Had a family fun package and it wasn't delivered with high precision. Would never have complained about it if it wasn't for the major issues. Then you pay attention to the small ones... The kids should have received fruit punch. They didn't. Milk and cookies didn't show up one night. For the other night's they were delivered for one child, not two. No biggies but one expects more.
- Front desk is so easily flooded. One or two staff is in place and the lines easily get's long. Brook does a great job but they have some new staff there, sometimes on their own and the result follows. Our check out was so long and we had to pay attention to alot of detals on the bill that were supposed to have been included in our package.

I obviously talked to the manager on duty who got us the suite on the 5th floor (not an upgrade though) and removed 50% of the first night. I was too tired during that discussion, it still ment that I paid some 280$ for a terrible, terrible night sleep.

Spent two nights in February. Historical building in Coral Gables with beautiful architecture and an enormous swimming pool. 18 hold golf course on site was nice to play. Service was excellent. Everyone very helpful.

Room was nicely appointed. Two flat screen tvs in the room. Strong and fast wifi connection (included).

You have to appreciate the historical nature of this property to truly enjoy your stay.