The Biltmore in Coral Gables is an iconic treasure. It is full of the history of this beautiful part of Miami (Coral Gables FL) and the hotel does a great job in trying to preserve the old world beauty of this lovely hotel. It is my first choice when visiting Coral Gables and Miami. The staff work hard at European style service. We hosted a wedding for my daughter and the staff were wonderful to work with. We will return on future trips to Miami.

We repeat stay after a few years specially to enjoy its Sunday brunch, still spectacular (but this time missing lobster!) I Advise you to visit the excellent assortment of desserts before you start eating. But nevertheless we detected a decline in service staff (always demanding more than looking for a tip) which is worrying for a hotel of its category.
Otherwise, spacious and comfortable suites, spectacular pool, golf ... but little else. Therefore, according to your needs or interests in Miami, there are other very good hotels in other areas of the city

While not the most "all cons" hotel in Miami, it is a great location and very historic for those of you looking for a bit of peace and quiet -- and tranquility -- in Coral Gables. The conference facilities were acceptable, and I was very impressed with the catering spreads for breakfast. For lunch, the staff were even willing to organize a special meal to accommodate my dietary concerns at the last minute (i.e. something a bit abnormal). It was appreciated.

The highlights of the service experience, however, were Jorge (?) at the concierge in the morning who went above and beyond to help me get something that I could eat for breakfast and gave me great tips about where to go running when I discovered that the gym was closed in the morning. I also had a rather amazing bell boy when I checked in during the evening who was very solicitous and keen to be of good service (although it felt a bit overanxious / trying to hard on another level). Bottom line = was pleased by how responsive and careful people were.

The facilities are grand, but a bit aging. That having been said, there is a charm to them that is still of a high quality. The gym is fully kitted out and quite good when it is open.

The bathroom was recently renovated, which meant it was quite decent. I can imagine that, a few years ago, it would have been a bit tatty. But they did well to keep the updates with some graceful stone and have everything looking very slick. The bed and the bedding was very nice. One of the big issues, however, is the lighting in the room. When you enter the room, there is only one switch that turns on a dim light that is not much brighter than an iPhone. Getting to any of the table lamps was a bit challenging because of the layout of the room and furniture. While I appreciate mood lighting and that not every hotel has ceiling lighting, this was one of the most extreme "light challenges" of all of my travels.

I have stayed at the Biltmore on several occasions, since it is a large meeting/conference hotel, and the groups to which I belong go there every couple of years for conferences. This will be my last visit.

Yes, the property is lovely - nice grounds, historic building, etc. But management has adopted a not-so-nice "don't give a damn about individual guests" approach. If you have clout as part of a big, expensive wedding or a repeat group, you might get better treatment.

First the small stuff. A lobster sandwich for lunch was dripping with mayo and stuffed full of the sourset, most vinegary olives imaginable. Olives? In a lobster salad? What are they thinking? Lobster is delicate and succulent. The olives overwhelmed it totally. We sent it back, only to find out that instead of taking the $21 item off the bill, they charged us $9 for the fries it came with.

The room was the big deal breaker, particularly when we got back at 10 pm to find ear splitting music from two weddings. Management offered us a room a couple of floors higher, which softened the din a bit, but was still not conducive to sleep. Then they said to be patient, since the bands would quit by 1 am. Really? $500 for a room, and I have to wait till 1 am before I can even think about sleeping? No way. We checked out. The next day my wife found a charge for the full amount on her AmEx.

Skip this place. It's resting on its historic laurels and way, way overrated.