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“Good service, particularly concierge - decent rooms - historic venue” 4 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence 2014
GreenLeadersGold level
Zurich, Switzerland
Top Contributor
124 reviews 124 reviews
66 hotel reviews
Reviews in 68 cities Reviews in 68 cities
100 helpful votes 100 helpful votes
“Good service, particularly concierge - decent rooms - historic venue”
4 of 5 stars Reviewed January 27, 2013

While not the most "all cons" hotel in Miami, it is a great location and very historic for those of you looking for a bit of peace and quiet -- and tranquility -- in Coral Gables. The conference facilities were acceptable, and I was very impressed with the catering spreads for breakfast. For lunch, the staff were even willing to organize a special meal to accommodate my dietary concerns at the last minute (i.e. something a bit abnormal). It was appreciated.

The highlights of the service experience, however, were Jorge (?) at the concierge in the morning who went above and beyond to help me get something that I could eat for breakfast and gave me great tips about where to go running when I discovered that the gym was closed in the morning. I also had a rather amazing bell boy when I checked in during the evening who was very solicitous and keen to be of good service (although it felt a bit overanxious / trying to hard on another level). Bottom line = was pleased by how responsive and careful people were.

The facilities are grand, but a bit aging. That having been said, there is a charm to them that is still of a high quality. The gym is fully kitted out and quite good when it is open.

The bathroom was recently renovated, which meant it was quite decent. I can imagine that, a few years ago, it would have been a bit tatty. But they did well to keep the updates with some graceful stone and have everything looking very slick. The bed and the bedding was very nice. One of the big issues, however, is the lighting in the room. When you enter the room, there is only one switch that turns on a dim light that is not much brighter than an iPhone. Getting to any of the table lamps was a bit challenging because of the layout of the room and furniture. While I appreciate mood lighting and that not every hotel has ceiling lighting, this was one of the most extreme "light challenges" of all of my travels.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 31, 2013
We closely monitor the quality of our services and product to assure they are consistent with a world-class luxury resort. Your positive feedback is most appreciated, and your comments about the lighting and furniture placement in your room have been passed along to the appropriate departments for remedying.
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1,026 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
Northern Virginia
Top Contributor
341 reviews 341 reviews
92 hotel reviews
Reviews in 100 cities Reviews in 100 cities
223 helpful votes 223 helpful votes
2 of 5 stars Reviewed January 26, 2013

I have stayed at the Biltmore on several occasions, since it is a large meeting/conference hotel, and the groups to which I belong go there every couple of years for conferences. This will be my last visit.

Yes, the property is lovely - nice grounds, historic building, etc. But management has adopted a not-so-nice "don't give a damn about individual guests" approach. If you have clout as part of a big, expensive wedding or a repeat group, you might get better treatment.

First the small stuff. A lobster sandwich for lunch was dripping with mayo and stuffed full of the sourset, most vinegary olives imaginable. Olives? In a lobster salad? What are they thinking? Lobster is delicate and succulent. The olives overwhelmed it totally. We sent it back, only to find out that instead of taking the $21 item off the bill, they charged us $9 for the fries it came with.

The room was the big deal breaker, particularly when we got back at 10 pm to find ear splitting music from two weddings. Management offered us a room a couple of floors higher, which softened the din a bit, but was still not conducive to sleep. Then they said to be patient, since the bands would quit by 1 am. Really? $500 for a room, and I have to wait till 1 am before I can even think about sleeping? No way. We checked out. The next day my wife found a charge for the full amount on her AmEx.

Skip this place. It's resting on its historic laurels and way, way overrated.

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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We sincerely regret that the experience fell so short of your expectations. This matter is of grave concern, as we take great pride in our commitment to guest satisfaction. As a goodwill gesure, we have credited your folio for the full amount of your room charge and room tax. Additionally, we have addressed the problems that you encountered with your meal at the poolside restaurant with the appropriate manager and are confident that the issues have been effectively resolved.
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Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 24, 2013

I have stayed a here a couple times since my son has enrolled at University of Miami. I chose it because of its close proximity to the campus and really didn't realize what a brilliant choice I had made until I arrived. Staying at the Biltmore Hotel in Coral Gables is like stepping back in time while still rooted in our modern times. As you walk into the lobby you see two enormous bird cages and the beautiful birds that reside there. It is easy to imagine the splendor and opulence of another era where movie stars, tycoons and dignitaries came to escape the winter months so many years ago. Despite the grandeur of the high painted ceilings and immense lobby the Biltmore has a relaxed and welcoming feeling. The property has been well maintained and the lake size swimming pool has recently been completely renovated. Unfortunately I haven't had time to take advantage of all the hotel has to offer in terms of golfing, swimming or dining at the restaurants. However, the breakfast buffet is excellent and the service and staff are always friendly and helpful in every way. The bar/lounge has a nice happy hour and is a great place to cool off and unwind after a day in the Miami heat.
The size of the rooms are ample and furnished very tastefully. My one complaint is each time I first entered my room after check-in it smelled slightly musty but I suppose that it might be because of the high humidity and the fact that the room may not have been occupied immediately prior to my arrival. A little spritz of air freshener does the trick.
I can't imagine staying anywhere else when visiting Coral Gables. It is a easy drive to the sights, sounds and tastes of Miami, South Beach, Coconut Grove and Key Biscayne.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 30, 2013
We like to describe the Biltmore as “a bit of Paradise away from the hustle and bustle of busy Miami”. We’re pleased to hear that you left with unique and cherished memories from your stay at the resort.
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Richmond, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 24, 2013

Overall, the hotel was grand and charming. There are large bird cages in the lobby. The atmosphere was not new and slick. There is a very large outdoor pool with an open bar/ restaurant on one side. Staff from check in to car valets, to drivers, to pool boys were all excellent.
Our room wasn't very quiet. We could hear talking through the adjoining room. Also, other guests were loud getting off elevator. Housekeeping staff were excellent and quiet in the halls.

Room Tip: We had a balcony on the 6 th floor overlooking the courtyard and the golf course beyond. gorgeous v...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We regret that the experience did not completely meet your expectations. With regard to the comments you expressed about the noise, we encourage you to contact the Managing Director's office directly, so we may address these issues thoroughly with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 21, 2013

Second time I have been here - business with a personal stay tagged on the end. Great location, service generally good - except the whole breakfast customer service is poor, otherwise great place to stay, gym has just been refreshed in the past 12 months with new treadmills etc, and some great runs around the area. Housekeeping is very thorough and friendly as is concierge and the bars.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 30, 2013
We welcome constructive and timely feedback from all our valued guests as a means of monitoring our level of services and product quality to assure they are consistent with a world-class luxury resort. We made Restaurant Management aware of your comments on the breakfast service and appropriate measures have been taken to avoid such occurrences in the future.
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Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

The hotel BAR was our first stop every night before dinner. Gorancho was the best bartender we've ever met. Such a nice man, very informative, quiet spoken and we wanted to take him home. i will be back just beacuse of him .

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managine Director at The Biltmore Hotel, responded to this review, January 30, 2013
At The Biltmore, our desire to ensure every guest experience is both exceptional and memorable – we’re very pleased we exceeded expectations with regards to our valued team member Gorancho!
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Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Take some time to sit in the lobby and appreciate the beauty and timelessness of this property. The walls are covered with old photos and there are display cases with treasured artifacts from years gone by in the lobby. The staff is wonderful and they're commitment to service quality is obvious. Special kudos must also go to the engineering staff as one could only imagine the challenges of integrating the conveniences of today into a 90 year old property.

The hotel is expensive as are the ancillary services (spa, restaurants, lounges, etc.), so plan ahead. There's really nowhere to walk to so plan for that as well. Don't let that spoil your stay though. This is a truly nostalgic property that must be admired by both the novice and experienced traveller.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at The Biltmore Hotel, responded to this review, January 30, 2013
Thank you for taking the time to share this positive feedback. We look forward to seeing you again at the Biltmore soon. And for next time, please know that The Biltmore offers complimentary town car service to our guests to enjoy dining, museum and shopping experiences throughout the city of Coral Gables.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coral Gables
#2 Green Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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