The room we stayed in was small, cramped, and slightly musty. The location is not good for a vacationing family- not much to do in or around the hotel. Some employees don't understand customer service. The gym attendant told us we could take some pool towels to a nearby beach. As we were walking out to the parking lot, a security guard came running after us as if he was chasing a thief. He was very rude telling us we couldn't take the towels. We told him the gym attendant told us we could take the towels. He accused us of lying and grabbed the towels from us. I can't believe this security guard treated hotel guests this way over 2 pool towels. The front desk acted indifferent when we complained. The Biltmore should not be billing itself as an upscale hotel when the rooms and service are clearly indicate otherwise.
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables