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“What else could go wrong?” 2 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Ranked #1 of 11 Hotels in Coral Gables
GreenLeadersGold level
Northern Virginia
Top Contributor
329 reviews 329 reviews
92 hotel reviews
Reviews in 99 cities Reviews in 99 cities
221 helpful votes 221 helpful votes
“What else could go wrong?”
2 of 5 stars Reviewed January 26, 2013

I have stayed at the Biltmore on several occasions, since it is a large meeting/conference hotel, and the groups to which I belong go there every couple of years for conferences. This will be my last visit.

Yes, the property is lovely - nice grounds, historic building, etc. But management has adopted a not-so-nice "don't give a damn about individual guests" approach. If you have clout as part of a big, expensive wedding or a repeat group, you might get better treatment.

First the small stuff. A lobster sandwich for lunch was dripping with mayo and stuffed full of the sourset, most vinegary olives imaginable. Olives? In a lobster salad? What are they thinking? Lobster is delicate and succulent. The olives overwhelmed it totally. We sent it back, only to find out that instead of taking the $21 item off the bill, they charged us $9 for the fries it came with.

The room was the big deal breaker, particularly when we got back at 10 pm to find ear splitting music from two weddings. Management offered us a room a couple of floors higher, which softened the din a bit, but was still not conducive to sleep. Then they said to be patient, since the bands would quit by 1 am. Really? $500 for a room, and I have to wait till 1 am before I can even think about sleeping? No way. We checked out. The next day my wife found a charge for the full amount on her AmEx.

Skip this place. It's resting on its historic laurels and way, way overrated.

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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We sincerely regret that the experience fell so short of your expectations. This matter is of grave concern, as we take great pride in our commitment to guest satisfaction. As a goodwill gesure, we have credited your folio for the full amount of your room charge and room tax. Additionally, we have addressed the problems that you encountered with your meal at the poolside restaurant with the appropriate manager and are confident that the issues have been effectively resolved.
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969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 24, 2013

I have stayed a here a couple times since my son has enrolled at University of Miami. I chose it because of its close proximity to the campus and really didn't realize what a brilliant choice I had made until I arrived. Staying at the Biltmore Hotel in Coral Gables is like stepping back in time while still rooted in our modern times. As you walk into the lobby you see two enormous bird cages and the beautiful birds that reside there. It is easy to imagine the splendor and opulence of another era where movie stars, tycoons and dignitaries came to escape the winter months so many years ago. Despite the grandeur of the high painted ceilings and immense lobby the Biltmore has a relaxed and welcoming feeling. The property has been well maintained and the lake size swimming pool has recently been completely renovated. Unfortunately I haven't had time to take advantage of all the hotel has to offer in terms of golfing, swimming or dining at the restaurants. However, the breakfast buffet is excellent and the service and staff are always friendly and helpful in every way. The bar/lounge has a nice happy hour and is a great place to cool off and unwind after a day in the Miami heat.
The size of the rooms are ample and furnished very tastefully. My one complaint is each time I first entered my room after check-in it smelled slightly musty but I suppose that it might be because of the high humidity and the fact that the room may not have been occupied immediately prior to my arrival. A little spritz of air freshener does the trick.
I can't imagine staying anywhere else when visiting Coral Gables. It is a easy drive to the sights, sounds and tastes of Miami, South Beach, Coconut Grove and Key Biscayne.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 30, 2013
We like to describe the Biltmore as “a bit of Paradise away from the hustle and bustle of busy Miami”. We’re pleased to hear that you left with unique and cherished memories from your stay at the resort.
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Richmond, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 24, 2013

Overall, the hotel was grand and charming. There are large bird cages in the lobby. The atmosphere was not new and slick. There is a very large outdoor pool with an open bar/ restaurant on one side. Staff from check in to car valets, to drivers, to pool boys were all excellent.
Our room wasn't very quiet. We could hear talking through the adjoining room. Also, other guests were loud getting off elevator. Housekeeping staff were excellent and quiet in the halls.

Room Tip: We had a balcony on the 6 th floor overlooking the courtyard and the golf course beyond. gorgeous v...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We regret that the experience did not completely meet your expectations. With regard to the comments you expressed about the noise, we encourage you to contact the Managing Director's office directly, so we may address these issues thoroughly with you.
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Boston
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 21, 2013

Second time I have been here - business with a personal stay tagged on the end. Great location, service generally good - except the whole breakfast customer service is poor, otherwise great place to stay, gym has just been refreshed in the past 12 months with new treadmills etc, and some great runs around the area. Housekeeping is very thorough and friendly as is concierge and the bars.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 30, 2013
We welcome constructive and timely feedback from all our valued guests as a means of monitoring our level of services and product quality to assure they are consistent with a world-class luxury resort. We made Restaurant Management aware of your comments on the breakfast service and appropriate measures have been taken to avoid such occurrences in the future.
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Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

The hotel BAR was our first stop every night before dinner. Gorancho was the best bartender we've ever met. Such a nice man, very informative, quiet spoken and we wanted to take him home. i will be back just beacuse of him .

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managine Director at Biltmore Hotel, responded to this review, January 30, 2013
At The Biltmore, our desire to ensure every guest experience is both exceptional and memorable – we’re very pleased we exceeded expectations with regards to our valued team member Gorancho!
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Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Take some time to sit in the lobby and appreciate the beauty and timelessness of this property. The walls are covered with old photos and there are display cases with treasured artifacts from years gone by in the lobby. The staff is wonderful and they're commitment to service quality is obvious. Special kudos must also go to the engineering staff as one could only imagine the challenges of integrating the conveniences of today into a 90 year old property.

The hotel is expensive as are the ancillary services (spa, restaurants, lounges, etc.), so plan ahead. There's really nowhere to walk to so plan for that as well. Don't let that spoil your stay though. This is a truly nostalgic property that must be admired by both the novice and experienced traveller.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 30, 2013
Thank you for taking the time to share this positive feedback. We look forward to seeing you again at the Biltmore soon. And for next time, please know that The Biltmore offers complimentary town car service to our guests to enjoy dining, museum and shopping experiences throughout the city of Coral Gables.
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Chevy Chase, Maryland
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

Perfect place for a restful week in Miami. Luxury started with the room -- plush towels, smooth sheets, quiet and spacious. Ate frequently at Fountain(morning)/Fontana(evening) where service was excellent. Enjoyed drinks at Cascade bar by the huge pool (January water too cold for this old florida girl though). Loved the high tea in the lobby. Note that hotel auto-adds 18% service charge at all eating places. We'd rented a car, but could have used hotel complimentary town car drop-off if we had only wanted to go to Coral Gables. If husband or I were a golfer, this place would have been even more fun, but we simply enjoyed the serenity and good location (not far from airport, and central to various sights, but off in its own little world).

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 14, 2013
As a world-class luxury destination resort, the Biltmore enjoys a stellar reputation for professionalism, services and quality of product within the industry. We’re delighted you enjoyed your stay with us. Please note that the 18% gratuity added onto the check is for the guest’s convenience and it is entirely at the guest’s discretion to either, increase, reduce or completely eliminate the amount of gratuity, depending on the perceived level of service received. This option is clearly stated on the guest’s check and has been received most positively by Biltmore patrons.
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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Coral Gables
#2 Business Hotel in Coral Gables
#2 Family Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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