I have stayed at the Biltmore on several occasions, since it is a large meeting/conference hotel, and the groups to which I belong go there every couple of years for conferences. This will be my last visit.
Yes, the property is lovely - nice grounds, historic building, etc. But management has adopted a not-so-nice "don't give a damn about individual guests" approach. If you have clout as part of a big, expensive wedding or a repeat group, you might get better treatment.
First the small stuff. A lobster sandwich for lunch was dripping with mayo and stuffed full of the sourset, most vinegary olives imaginable. Olives? In a lobster salad? What are they thinking? Lobster is delicate and succulent. The olives overwhelmed it totally. We sent it back, only to find out that instead of taking the $21 item off the bill, they charged us $9 for the fries it came with.
The room was the big deal breaker, particularly when we got back at 10 pm to find ear splitting music from two weddings. Management offered us a room a couple of floors higher, which softened the din a bit, but was still not conducive to sleep. Then they said to be patient, since the bands would quit by 1 am. Really? $500 for a room, and I have to wait till 1 am before I can even think about sleeping? No way. We checked out. The next day my wife found a charge for the full amount on her AmEx.
Skip this place. It's resting on its historic laurels and way, way overrated.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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