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Biltmore Hotel: Traveler Reviews

4.0 of 5
1200 Anastasia Avenue, Coral Gables, FL 33134
Hotel amenities
Biltmore Hotel
Ranked #1 of 13 hotels in Coral Gables
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578 reviews from our community

Traveler rating
    341
    134
    54
    33
    16
See reviews for
Families
147
 
Couples
189
 
Solo
26
 
Business
116
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Northern Virginia
Top Contributor
196 reviews 196 reviews
63 hotel reviews
Reviews in 74 cities Reviews in 74 cities
106 helpful votes 106 helpful votes
“What else could go wrong?”
2 of 5 stars Reviewed January 26, 2013

I have stayed at the Biltmore on several occasions, since it is a large meeting/conference hotel, and the groups to which I belong go there every couple of years for conferences. This will be my last visit.

Yes, the property is lovely - nice grounds, historic building, etc. But management has adopted a not-so-nice "don't give a damn about individual guests" approach. If you have clout as part of a big, expensive wedding or a repeat group, you might get better treatment.

First the small stuff. A lobster sandwich for lunch was dripping with mayo and stuffed full of the sourset, most vinegary olives imaginable. Olives? In a lobster salad? What are they thinking? Lobster is delicate and succulent. The olives overwhelmed it totally. We sent it back, only to find out that instead of taking the $21 item off the bill, they charged us $9 for the fries it came with.

The room was the big deal breaker, particularly when we got back at 10 pm to find ear splitting music from two weddings. Management offered us a room a couple of floors higher, which softened the din a bit, but was still not conducive to sleep. Then they said to be patient, since the bands would quit by 1 am. Really? $500 for a room, and I have to wait till 1 am before I can even think about sleeping? No way. We checked out. The next day my wife found a charge for the full amount on her AmEx.

Skip this place. It's resting on its historic laurels and way, way overrated.

Room Tip: Pick another hotel
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask luv2travl003 about Biltmore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review
January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We sincerely regret that the experience fell so short of your expectations. This matter is of grave concern, as we take great pride in our commitment to guest satisfaction. As a goodwill gesure, we have credited your folio for the full amount of your room charge and room tax. Additionally, we have addressed the problems that you encountered with your meal at the poolside restaurant with the appropriate manager and are confident that the issues have been effectively resolved.
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
“A historic jewel”
5 of 5 stars Reviewed January 24, 2013

I have stayed a here a couple times since my son has enrolled at University of Miami. I chose it because of its close proximity to the campus and really didn't realize what a brilliant choice I had made until I arrived. Staying at the Biltmore Hotel in Coral Gables is like stepping back in time while still rooted in our modern times. As you walk into the lobby you see two enormous bird cages and the beautiful birds that reside there. It is easy to imagine the splendor and opulence of another era where movie stars, tycoons and dignitaries came to escape the winter months so many years ago. Despite the grandeur of the high painted ceilings and immense lobby the Biltmore has a relaxed and welcoming feeling. The property has been well maintained and the lake size swimming pool has recently been completely renovated. Unfortunately I haven't had time to take advantage of all the hotel has to offer in terms of golfing, swimming or dining at the restaurants. However, the breakfast buffet is excellent and the service and staff are always friendly and helpful in every way. The bar/lounge has a nice happy hour and is a great place to cool off and unwind after a day in the Miami heat.
The size of the rooms are ample and furnished very tastefully. My one complaint is each time I first entered my room after check-in it smelled slightly musty but I suppose that it might be because of the high humidity and the fact that the room may not have been occupied immediately prior to my arrival. A little spritz of air freshener does the trick.
I can't imagine staying anywhere else when visiting Coral Gables. It is a easy drive to the sights, sounds and tastes of Miami, South Beach, Coconut Grove and Key Biscayne.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DebB818 about Biltmore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review
January 30, 2013
We like to describe the Biltmore as “a bit of Paradise away from the hustle and bustle of busy Miami”. We’re pleased to hear that you left with unique and cherished memories from your stay at the resort.
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Richmond, Virginia
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Service”
5 of 5 stars Reviewed January 24, 2013

Overall, the hotel was grand and charming. There are large bird cages in the lobby. The atmosphere was not new and slick. There is a very large outdoor pool with an open bar/ restaurant on one side. Staff from check in to car valets, to drivers, to pool boys were all excellent.
Our room wasn't very quiet. We could hear talking through the adjoining room. Also, other guests were loud getting off elevator. Housekeeping staff were excellent and quiet in the halls.

Room Tip: We had a balcony on the 6 th floor overlooking the courtyard and the golf course beyond. gorgeous v...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Allison W for Coral Gables
Ask Allison W about Biltmore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review
January 31, 2013
Thank you for taking the time to tell us about your stay at Biltmore. We regret that the experience did not completely meet your expectations. With regard to the comments you expressed about the noise, we encourage you to contact the Managing Director's office directly, so we may address these issues thoroughly with you.
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Boston
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“Great location for relaxing away from the likes of SoBe”
4 of 5 stars Reviewed January 21, 2013

Second time I have been here - business with a personal stay tagged on the end. Great location, service generally good - except the whole breakfast customer service is poor, otherwise great place to stay, gym has just been refreshed in the past 12 months with new treadmills etc, and some great runs around the area. Housekeeping is very thorough and friendly as is concierge and the bars.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask venividiviciBoston about Biltmore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review
January 30, 2013
We welcome constructive and timely feedback from all our valued guests as a means of monitoring our level of services and product quality to assure they are consistent with a world-class luxury resort. We made Restaurant Management aware of your comments on the breakfast service and appropriate measures have been taken to avoid such occurrences in the future.
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Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent bartender Gorancho Cellar club”
5 of 5 stars Reviewed January 21, 2013

The hotel BAR was our first stop every night before dinner. Gorancho was the best bartender we've ever met. Such a nice man, very informative, quiet spoken and we wanted to take him home. i will be back just beacuse of him .

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask svesaz about Biltmore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managine Director at Biltmore Hotel, responded to this review
January 30, 2013
At The Biltmore, our desire to ensure every guest experience is both exceptional and memorable – we’re very pleased we exceeded expectations with regards to our valued team member Gorancho!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Biltmore Hotel

Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables
Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Region: United States > Florida > Coral Gables
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Coral Gables
#1 Romantic Hotels in Coral Gables
#1 Luxury Hotels in Coral Gables
#2 Business Hotels in Coral Gables
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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