what a breath of fresh air in the midst of the crowded congested miami area. This place is a dream to stay in. Better to eat before you go here, as the restaurants are not that friendly or cost effective, but they are handy if you are hungry and don't want to go out. Every hotel worker we encountered was as helpful as can be, and seemed genuinely interested in our comfort at their hotel.
Overall, a wonderful experience

From the moment we pulled up to the entrance of the hotel, we began to experience the attention to detail that became more evident as we stayed there. This hotel may have been there for many years, but it has been restored to it's orriginal beauty (just as I remembered it from the 70's). We ate at 3 restaurants as well as at a cocktail reception and wedding. The food was excellent. Surprising for "banquet" food. If you can, stay in "The Tower". The view of the city is beautiful. I would recomend this hotel for a special occasion as it is a bit pricey. Given a gift again, I'd be packed in a heartbeat!!!

The building is beautiful, the pool is gorgeous but very cold, the front desk
Is beyond miserable, late in in answering, appear overworked, promise
You service and don't deliver.
One of the Worcester experiences among Miami hotels with comparable
Price.
The staff looks like if they are on training, concierge service was average,
Fo tana restaurant was good service and ok food.
The hotel looks like has a good past and a terrible present.
The cabana boys and girls need to understand what a cabana boy
Exactly means.
Th best food was poolside.

The hotel is beautiful, and staff are wonderful. Things are a bit rundown for this level of hotel, but I suppose that's to be expected. The pool bar was crazy expensive for beyond ordinary food. Fontana, however, was a very good experience food wise, though still overpriced. We'd go back to the Biltmore to enjoy the gorgeous pool, but probably venture outward to eat. Since we were there only one night before leaving on a Regent Seven Seas cruise, it was easiest just to stay put. Had a blow out at the spa; great stylist who did a wonderful job, but, again, overpriced for the value. That's part of the gig with this type of hotel, I suppose.