The building is beautiful, the pool is gorgeous but very cold, the front desk
Is beyond miserable, late in in answering, appear overworked, promise
You service and don't deliver.
One of the Worcester experiences among Miami hotels with comparable
Price.
The staff looks like if they are on training, concierge service was average,
Fo tana restaurant was good service and ok food.
The hotel looks like has a good past and a terrible present.
The cabana boys and girls need to understand what a cabana boy
Exactly means.
Th best food was poolside.

The hotel is beautiful, and staff are wonderful. Things are a bit rundown for this level of hotel, but I suppose that's to be expected. The pool bar was crazy expensive for beyond ordinary food. Fontana, however, was a very good experience food wise, though still overpriced. We'd go back to the Biltmore to enjoy the gorgeous pool, but probably venture outward to eat. Since we were there only one night before leaving on a Regent Seven Seas cruise, it was easiest just to stay put. Had a blow out at the spa; great stylist who did a wonderful job, but, again, overpriced for the value. That's part of the gig with this type of hotel, I suppose.

This was our third stay at the Biltmore and we were looking forward to it very much as we were celebrating my "big" birthday. We'd planned our trip over a year in advance and booked the Biltmore as the last stop and "crowning glory" of our trip to Florida, getting a good rate because of booking so far in advance. Therefore, you can imagine our disapointment when we were shown to our junior suite and found we were at the end of a dingy corridor, facing the back of the hotel with absolutely no view except the wall of a balcony we could not access and, if I stood on tip-toe, the tops of some trees.

Apart from this disappointment, everything at the Biltmore was as we remembered it, with exceptional service, great food and drink and everything just perfect. Until the last day that is.

We were woken on the last day of our stay by the sound of a mechanical crane reversing constantly (and therefore the irritating "beep beep-ing" that they make) and then the noise of construction work. We'd heard about the ongoing construction work at the Biltmore and had checked prior to leaving London what the situation was and were assured that the construction work would be over by 15th September, more than two weeks before our scheduled arrival. However, that was clearly not the case.

We complained to the front desk about the noise and the fact that it was so early in the morning and received the response that she didn't know anything about it! Unbelievable. Eventually, a manager called us back and apologised but the construction work continued. The manager did offer us a discount.

When we checked out we found that we had been comped the last night which was something but it didn't make up for the fact that my birthday treat had been spoiled by the poor room (having booked a year in advance) and the disruption caused by the construction work. Therefore, I give it four stars instead of my usual five stars.

The Biltmore is a beautiful older hotel tucked away in Coral Gables. We stayed here for a wedding and received the room block price - which was still expensive for the tiny room we got, but nicely appointed and comfortably furnished. We were told that the hotel was sold out for the night, but it never appeared to be too crowded. We stayed on the 4th floor overlooking the front of the hotel, and when the windows were closed, we couldn't hear a thing.

Around 10pm the first night, I had laid down to get some rest, and somebody from housekeeping came into our room - I don't know if it was to offer turn down service or what, but I couldn't imagine why they would come in so late. She appologized profusely and I just kept the "do not disturb" sign on the door after that.

One thing that did irk me during our stay was when we were getting ready for the wedding in one of the suites (5th floor). We had several people in the room (bridesmaids, hair/makeup people, etc.) and we needed more glasses as there were only 2 in the room. I called the front desk to please bring up some more cups to drink from and they charged the bride to bring up empty glasses for drinking. A bit absurd when you're paying the prices they are charging for the rooms themselves, let alone the suites.

We did not get to try the brunch on Sunday morning which I hear is amazing, and overall, we had a nice stay.