This was our third stay at the Biltmore and we were looking forward to it very much as we were celebrating my "big" birthday. We'd planned our trip over a year in advance and booked the Biltmore as the last stop and "crowning glory" of our trip to Florida, getting a good rate because of booking so far in advance. Therefore, you can imagine our disapointment when we were shown to our junior suite and found we were at the end of a dingy corridor, facing the back of the hotel with absolutely no view except the wall of a balcony we could not access and, if I stood on tip-toe, the tops of some trees.
Apart from this disappointment, everything at the Biltmore was as we remembered it, with exceptional service, great food and drink and everything just perfect. Until the last day that is.
We were woken on the last day of our stay by the sound of a mechanical crane reversing constantly (and therefore the irritating "beep beep-ing" that they make) and then the noise of construction work. We'd heard about the ongoing construction work at the Biltmore and had checked prior to leaving London what the situation was and were assured that the construction work would be over by 15th September, more than two weeks before our scheduled arrival. However, that was clearly not the case.
We complained to the front desk about the noise and the fact that it was so early in the morning and received the response that she didn't know anything about it! Unbelievable. Eventually, a manager called us back and apologised but the construction work continued. The manager did offer us a discount.
When we checked out we found that we had been comped the last night which was something but it didn't make up for the fact that my birthday treat had been spoiled by the poor room (having booked a year in advance) and the disruption caused by the construction work. Therefore, I give it four stars instead of my usual five stars.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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