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“Classical hotel belied by an inauspicious beginning” 5 of 5 stars
Review of Biltmore Hotel

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Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Ranked #1 of 11 hotels in Coral Gables
San Diego, California
Top Contributor
169 reviews 169 reviews
30 hotel reviews
Reviews in 82 cities Reviews in 82 cities
153 helpful votes 153 helpful votes
“Classical hotel belied by an inauspicious beginning”
5 of 5 stars Reviewed December 18, 2012

Arriving by shuttle from the airport, there was nobody to help us wheel the luggage across the driveway area. Once at the entrance, we handed over the luggage to a doorman who suddenly appeared and from then on the experience was of a high level of personal service and frequently being greeted by name. Built in the European grand style, the hotel maintains its property and the rooms are well modernized, reasonably sized, quiet and comfortable. Typical of the service standard, there is a town car provided to shuttle guests locally. The concierge was friendly and helpful and one got the impression that no request was too small, large or impossible. Our room had a two sided desk which worked fine as a computer station for me (there is included wifi) and a dressing table on the other side for my wife. One negative is the lack of an in-room coffee maker, but most every other amenity was there. Our stay was short, given the chance we will be back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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856 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 16, 2012

Wanted to surprise my hubby for his bday with a stay here. Booked a special that included welcome amenity and complimentary town car service. Welcome amenity took almost an hour to get to our room although it was fresh, yummy and delivered by a very friendly staff member. Went to the pool and were approached by 2 staff members, on separate occasions, in less than a half hour asking if we were actual guests at the hotel?! Booking the town car was a mission. First, i was told i should reserve it as soon as possible. Since i had reservations at a nearby restaurant, i tried to reserve a car as soon as we checked in...i was told to wait until 30-20min prior to my reservation and call from my room. When i call, they tell me the car is out and will be out for 15-20min. 5 min later, i was called to my room to tell me if my hubby and i were willing to share a ride with someone else, the towncar would be available in 5min. My hubby and i rush downstairs and find that the car is waiting for us and that the other gentleman was already in the car...in the backseat. My hubby and i were forced to sit separetly, something i believe the staff should have communicated to the gentleman and asked if he minded sitting in the front as a couple was going to join him. Luckily he was a nice guy and we had good conversation. We did get picked up after dinner without an issue. The special i booked included breakfast, which really meant $20 credit each for breakfast (which doesnt go a long way here). We ordered in room and, i must say, it was delicious! The staff member that delivered it was awesome. She set up our table and was very friendly which really helped me digest the price when i saw the bill!! The room was nice but had an awkward setup in regards to the separation of the living and sleeping areas. Because the tv's for both were back to back, the tv in the living area would respond to the remote when we watched tv in bed! The bathroom was awesome. Super spacious, nice toiletries, really hot water with great pressure...lovely!
Overall, 4/5 stars...nice but slightly missed the mark for the outstanding reputation it has. Maybe it was just an off day.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york city
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 15, 2012

This was a lovely hotel. First of all, one of the most beautiful pools and lobbies in the world. Gorgeous architecture - very 20s. Like a movie set. As you check in you are offered juice or water and some lovely person will bring it to you while you sit peacefully on the sofa. Parking can be either valet or self park and the self park is literally one minute from the pool entrance, so hardly an imposition. When I needed my boarding pass printed the concierge took care of it no time. The Fontana restaurant is excellent - not outrageously overpriced and not horrid hotel food. Breakfast can be buffet or a la carte. Or eat next to the pool for any of your meals which is a little less expensive and tropically relaxed. About 20 minute drive to Miami Beach, but every time you make the drive you get to plunge into that breathtaking Miami skyline. An extra dividend!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 15, 2012

This hotel was awesome and probably one of the most comfortable hotels I have ever stayed in. I was not expecting to like it enough just to sit around here for most of the stay but we did. Rundown:

Value – we ended up canceling a hotel on the water to stay here during a split stay to the area. It was half the price and was so impressive during the first part of our stay we ended up booking in for the second part of the stay. The level of service was well above the price we paid to stay here.

The rooms - were excellent. During the first stay we had a normal room w/ a king bed. The room was large, provided a ton of space. The only downside, it was not really set up w/ a desk etc if you had to do business. I’d ask if your room is set up for business if that is your need. The second part of the stay we had a suite; it was a great size and allowed for plenty of room to relax and work. The internet was a little quirky and would kick you off randomly, that would probably be my only criticism. Every amenity in the room was high end. Advice – try to get one of the few rooms w/ a balcony.

Service – every aspect was perfect. Whether it was in the bar, pool, gym, restaurant, or bell hop it was great.

Grounds – I am bias towards historical hotels. The building is great, interesting, and at times boarders on weird. The restoration that was done to this building was even more impressive when you find out that this building was shuttered for years.

Gym – it is actually an athletic club. It has every machine a normal gym at home would have, complete w/ a juice bar and trainers.

Pool – it bears separate mention because it is one of the largest in the world - definitely something to see and enjoy.

Restaurants – it has several. The food is great, fresh, and well made. The bars are old school and places you can sit, have a drink, and either visit or read and relax.

Location – it’s a 10-15 minute drive to the beach, etc. 5 minutes to the airport. If you want a ton of action and things to do you are going to have to drive to it – it really depends what sort of experience you would like.

Golf – great track – and next to the hotel, no driving necessary.

In short, this is a great place to stay if you are in the Miami area and use for a base of operations – especially if you want to stay out of the crowds. This is an even better place to stay if you want to fly to Miami, take a car to the hotel, and check out for the weekend. Try it, you won’t be disappointed.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic Beach, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 12, 2012

We enjoyed our stay at the Biltmore, as it was one of the most relaxing hotel visits we have had in a long time. The events my husband attended were well supported by the hotel staff. When we had free time for lunch or dinner we hardly ever left the property as the hotel has so many varied restaurant venues that we always found one that suited us. The “Happy Hours” were an excellent opportunity to share a drink with colleagues and the staff’s professionalism made us feel welcome. The staff were always dependable and very helpful. I enjoyed the spa along with its many services, the afternoon "high tea", learning about the hotels history from the tour of the hotel & grounds, swimming in the largest pool in America, and many of the hotels other amenities. A most enjoyable visit.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MICHIGAN
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 11, 2012

This is strictly a case of a historical hotel forgetting that in today's environment, price and value need to be connected in some manner. The Biltmore Hotel in Coral Gables has a history dating back to the mid-1920's. It was built by the founder of Coral Gables to be a playground for the rich and pampered wintering in the Miami area. Its walls are covered with the photos of the wealthy and priviledged of the first half of the 20th century enjoying what money and priviledge buy. I found the price of the hotel to have nothing to do with value. The hotel makes sure that all convenience items and services are priced alacarte. You want a soft drink in your room. There are no choices but o get it out of the locked refrigerator in your room that is jammed with various beverages, with and without alcohol. The coke will cost you $4, plus sales tax, plus service fee, plus a "restocking" fee. Your $1.50 coke will end up on your final bill as nearly $6. God help you if you want a beer or a half-carafe of wine. You could order up room service. A breakfast of buttered croissant, choice of coffee or tea and juice is $19, plus gratuity of 18%, plus sales tax of 9%, plus service charge of $3.50. For a buttered bun, coffee and a juice, you choke up around $27.00. And that is per person.
For these prices, you would expect the service of a lifetime. We were met by the super bell hop. He insisted that he grab our luggage out of the car. I explained that our room was not ready yet and I thought it would be better if the luggage stayed with me. He assured me he would make sure it got to our room when it was ready. Well, let's just say that didn't happen. In fact, someone elses luggage was in our room. It took them a while to figure out where our luggage ended up. After an hour of angst, our luggage was found and delivered to our room. I hope the other person ended with their bags. The concierge wanted to do something to make up for the mistake. I told him that a nice glass of chardonnay delivered to the room would be nice. He effusively promised to have it there as his way of apologizing. It never arrived and when I walked through the lobby later that day, he looked through me like I had just arrived from another planet.
The room we had was small, cramped and the only thing comfortable was the bed. A very nice king sized bed that was comfortable. The other furniture in the room consisted of two straight-backed chairs that were nearly impossible to use and a small table.
The Biltmore is not the choice if you're looking for value for you money. And you will spend the money.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, Managing Director at Biltmore Hotel, responded to this review, January 14, 2013
Please accept my sincere apologies for the less than favorable experience you had during your recent stay with us at The Biltmore. I assure you that this matter is of grave concern, as we take great pride in our commitment to guest satisfaction. Please rest assured that we have taken the appropriate measures to address the problems with the bellstaff, and we would welcome an opportunity to address this situation with you directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 11, 2012

We had been wanting to visit this hotel for some time and finally were able to do so for two nights in order to celebrate a birthday. From our time of arrival and the excellent service we recieved from Kassandra at the front desk, to the knowledge of the property and further great service from Alejandro and Raoul, the staff were part of what made our stay memorable and enjoyable. The room, complete with pool view was beautiful and comfortable. Dinner at the Palm d' or presided over by matre d Patrick who organized a special plate of handmade candies complete with Birrhday candle, and the wonderful Sunday brunch, were memorable meals. We were also pleasantly surprised by the birthday bottle of wine and fresh fruit that were sent to the room the first evening.
The grounds and pool are amazingly beautiful and the pool terrific for swiming, both in terms of the ambiance and the considerately shallow depth, which means you can almost always touch the bottom.
A fantastic visit, and we will certainly come again.

Room Tip: Try for a pool or golf course view, and the deluxe room with the divder is very spacious.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 hotels in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Biltmore Hotel 4*
Official Description (provided by the hotel):
The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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