Wanted to surprise my hubby for his bday with a stay here. Booked a special that included welcome amenity and complimentary town car service. Welcome amenity took almost an hour to get to our room although it was fresh, yummy and delivered by a very friendly staff member. Went to the pool and were approached by 2 staff members, on separate occasions, in less than a half hour asking if we were actual guests at the hotel?! Booking the town car was a mission. First, i was told i should reserve it as soon as possible. Since i had reservations at a nearby restaurant, i tried to reserve a car as soon as we checked in...i was told to wait until 30-20min prior to my reservation and call from my room. When i call, they tell me the car is out and will be out for 15-20min. 5 min later, i was called to my room to tell me if my hubby and i were willing to share a ride with someone else, the towncar would be available in 5min. My hubby and i rush downstairs and find that the car is waiting for us and that the other gentleman was already in the car...in the backseat. My hubby and i were forced to sit separetly, something i believe the staff should have communicated to the gentleman and asked if he minded sitting in the front as a couple was going to join him. Luckily he was a nice guy and we had good conversation. We did get picked up after dinner without an issue. The special i booked included breakfast, which really meant $20 credit each for breakfast (which doesnt go a long way here). We ordered in room and, i must say, it was delicious! The staff member that delivered it was awesome. She set up our table and was very friendly which really helped me digest the price when i saw the bill!! The room was nice but had an awkward setup in regards to the separation of the living and sleeping areas. Because the tv's for both were back to back, the tv in the living area would respond to the remote when we watched tv in bed! The bathroom was awesome. Super spacious, nice toiletries, really hot water with great pressure...lovely!
Overall, 4/5 stars...nice but slightly missed the mark for the outstanding reputation it has. Maybe it was just an off day.