This is strictly a case of a historical hotel forgetting that in today's environment, price and value need to be connected in some manner. The Biltmore Hotel in Coral Gables has a history dating back to the mid-1920's. It was built by the founder of Coral Gables to be a playground for the rich and pampered wintering in the Miami area. Its walls are covered with the photos of the wealthy and priviledged of the first half of the 20th century enjoying what money and priviledge buy. I found the price of the hotel to have nothing to do with value. The hotel makes sure that all convenience items and services are priced alacarte. You want a soft drink in your room. There are no choices but o get it out of the locked refrigerator in your room that is jammed with various beverages, with and without alcohol. The coke will cost you $4, plus sales tax, plus service fee, plus a "restocking" fee. Your $1.50 coke will end up on your final bill as nearly $6. God help you if you want a beer or a half-carafe of wine. You could order up room service. A breakfast of buttered croissant, choice of coffee or tea and juice is $19, plus gratuity of 18%, plus sales tax of 9%, plus service charge of $3.50. For a buttered bun, coffee and a juice, you choke up around $27.00. And that is per person.
For these prices, you would expect the service of a lifetime. We were met by the super bell hop. He insisted that he grab our luggage out of the car. I explained that our room was not ready yet and I thought it would be better if the luggage stayed with me. He assured me he would make sure it got to our room when it was ready. Well, let's just say that didn't happen. In fact, someone elses luggage was in our room. It took them a while to figure out where our luggage ended up. After an hour of angst, our luggage was found and delivered to our room. I hope the other person ended with their bags. The concierge wanted to do something to make up for the mistake. I told him that a nice glass of chardonnay delivered to the room would be nice. He effusively promised to have it there as his way of apologizing. It never arrived and when I walked through the lobby later that day, he looked through me like I had just arrived from another planet.
The room we had was small, cramped and the only thing comfortable was the bed. A very nice king sized bed that was comfortable. The other furniture in the room consisted of two straight-backed chairs that were nearly impossible to use and a small table.
The Biltmore is not the choice if you're looking for value for you money. And you will spend the money.