I've traveled the world and stayed at a number of 3,4, and 5 star hotels, and I've never had such a poor experience as I've had at the Biltmore.
When my wife and I first arrived at the hotel there was no bellman to take our luggage to our room + we had to wait 15 minutes on line (only 2 people ahead of us) just to check in.
We had the buffet breakfast the next morning and it was $25 per person for a very average buffet. The first was not fresh at all.
We had to call room service twice to request that they clean and service our room that day. In every other 5 star hotel I've been to they cleaned our room 2-3 times a day, and we never had to ask them to do it.
It gets worst...
We book a conducted tour of Miami for the following day, the concierge flat out lied to us. He said the tour would in a small van with at most 7 people, and not a big tour bus with 50 people.
So we booked the tour, $75/per person. Long behold we were picked up by a big tour bus with 50 people!?!
I've never had a concierge flat out lie to me like that. It's outrageous.
My wife and I were completed shocked by the complete lack of service and professionalism at this hotel, if you ask me it should be stripped of it's 5 star rating.
If you're considering staying here, I would strongly recommend against it. Save your money and go to a Westin or the Intercontinental instead.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables