I've traveled the world and stayed at a number of 3,4, and 5 star hotels, and I've never had such a poor experience as I've had at the Biltmore.
When my wife and I first arrived at the hotel there was no bellman to take our luggage to our room + we had to wait 15 minutes on line (only 2 people ahead of us) just to check in.
We had the buffet breakfast the next morning and it was $25 per person for a very average buffet. The first was not fresh at all.
We had to call room service twice to request that they clean and service our room that day. In every other 5 star hotel I've been to they cleaned our room 2-3 times a day, and we never had to ask them to do it.
It gets worst...
We book a conducted tour of Miami for the following day, the concierge flat out lied to us. He said the tour would in a small van with at most 7 people, and not a big tour bus with 50 people.
So we booked the tour, $75/per person. Long behold we were picked up by a big tour bus with 50 people!?!
I've never had a concierge flat out lie to me like that. It's outrageous.
My wife and I were completed shocked by the complete lack of service and professionalism at this hotel, if you ask me it should be stripped of it's 5 star rating.
If you're considering staying here, I would strongly recommend against it. Save your money and go to a Westin or the Intercontinental instead.
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables