It's still a great place to stay although we did have a few hic-ups when booking in. The line to check in was quite busy and when we finally got to the desk we were told that our booking agent had made a reservation for 3 superior rooms and we may be charged for all 3 (instead of 2). We were surprised as we only had the paperwork for 2 rooms but was advised to contact our UK agent to sort it out. We tried to do this but could not get through on our cell phones. We were allocated 2 rooms but when we got to one of them there was someone already in it! So, back to reception to queue again! We were still not happy with the fact that we may be charged for 3 rooms. We were allocated a second room but this would not be ready for occupation for a further 30 minutes. We would have liked to have changed for afternoon tea as we had been travelling all day and were hot and tired, but we all had to wait in the one room that was available. We had been booked in for afternoon tea at 4pm, paid for as a special birthday treat for one of our party. Due to not being allocated a room until 3.55pm we had to go for our tea in the clothes we stood up in. This was a bit disappointing as it was a special event for us but having said that the "afternoon tea" was wonderful and I would highly recommend it. Lots of nice sandwiches, cakes, scones and an array of teas many of which we never knew existed. Served by a very nice waitress too. We returned to the reception, still concerned about the 3rd un-booked room and feeling that we were being a nuisance. This time we persuaded the reception manageress to contact the UK booking agent and try and sort it out on our behalf (it's not a cheap hotel and we certainly didn't want to be paying for a room that we didn't want or ask for). This time, success! Everything was sorted and it was all just a paperwork error. The hotel very kindly allocated two bottles of wine to our rooms foc for the inconvenience. We enjoyed the continental breakfast each morning which we had paid for in our room price.
The rooms were beautifully decorated (although one of them did smell a little damp). The only thing missing is the coffee maker which we do like to have in a morning. The grounds of the hotel and golf course are fabulous to walk around. This time we ventured into the pool and it's brilliant. We didn't use the gym but did poke our noses through the window and it looked very well equipped.
The façade of the building was under renovation – this building work did not affect us in any way but it was a pity about the scaffolding being there. I’m sure it will look spectacular when it’s complete.
If you're looking for a special experience in a historic hotel you can't beat a stay at The Biltmore. Be careful about tipping as there is already a 20% service charge added to room bills.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables