This was a weekend family getaway for my birthday. We were upgraded to a suite upon arrival because İ had mentioned it was a special occasion. We relaxed at the pool, drove around, went to Coconut Grove to eat. The hotel is situated on a golf course. We don't play golf so we actually were left with little to do on the premise. The pool is large and pretty but not exciting enough for my kids (10 and 8). We wanted an umbrella because the pool chairs are in an area where there is very little shade. There only were 5 umbrellas to go around and the pool boy was unwilling to move one for us. My husband brought it himself and staff just watched us. We asked to talk to manager about our concern and need for improvement but no one came.
İn our room, the shower needed some TLC. The knobs and handles were coming off so we called maintenance. The bathroom felt a little dated. My daughter started sneezing in the room so we took a look at the A/C filter and saw it had not been replaced in a long time because it was full of dust. We called maintenance again and that was taken care of as well.
Five star hotel with some issues but staff willing to help.