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“Suite should have been sweeter (and definitely not worth the extra money)” 3 of 5 stars
Review of The Biltmore Hotel

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The Biltmore Hotel
4.0 of 5 Hotel   |   1200 Anastasia Avenue, Coral Gables, FL 33134   |  
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Special Price
20% off room rate
Ranked #1 of 11 Hotels in Coral Gables
Certificate of Excellence
GreenLeadersGold level
Miami, FL
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Suite should have been sweeter (and definitely not worth the extra money)”
3 of 5 stars Reviewed August 25, 2011

Any time that you stay at a historic property, you know that the property won't be brand new but there are certain standards that you expect to be met at a five star property regardless of the age of the property. The room was huge - our suite was a one bedroom corner suite with three sets of beautiful windows, letting in lots of sunlight. But many of the basics you would expect to find in a suite, especially when you are traveling with a family, were not there: no refrigerator, no dining table, no cooktop/ kitchenette. Luckily the minibar was missing a drink so we were able to stash one cup of milk inside for our toddler. It would have been difficult traveling with a little baby as there was nowhere to store drinks or food. We would have been better of staying in a regular hotel room at a fraction of the price.
Regarding the Biltmore Kids amenities - make sure to request them at check in. The front desk staff does NOT offer the amenities (kids' bathrobes, cookies and milk at turndown) to you. You have to know about the amenities and ask or you won't ever receive them. (We first learned about the amenities after reading about them in the hotel brochure AFTER the kids went to sleep - too late!) We actually asked for them the next day and we never did receive the milk and cookies, despite being promised that room service was on the way to the room to deliver them. Lesson learned - ask often and early!!

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, August 30, 2011
Biltmore welcomes constructive feedback from all of our guests as a means of monitoring services and product quality, ensuring they're consistent with our profile; that of a world-class luxury resort. In regard to the guest room comments, our accommodations are spacious and well appointed. However, as is commonplace in most luxury resorts, other than condo-hotels, cook-tops or kitchenettes are not standard components in the guest room. Our kids and family friendly amenities do not require actions steps from our guests, as they are meant to be seamlessly presented. Management has addressed this issue with appropriate staff to ensure that delivery of these amenities is consistent.
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1,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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English first
River Forest, Illinois
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2011

We have been going to the Biltmore for ten years! Always an exceptional stay. We have never been disappointed in any aspect of the hotel. The rooms are beautiful. The food is outstanding. The staff is helpful and professional. We won't stay anywhere else!

Room Tip: If you want to go to sleep before 12 ask for a room away from the ballroom. The music from the part...
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, September 1, 2011
It is always a pleasure to hear from our loyal repeat guests and Biltmore Management and staff is very appreciative of the their positive remarks on our property and services. We look forward to welcome our value guests back in the near future.
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Wellington, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2011

First class first class
Amazing Sunday brunch not cheap!

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, September 1, 2011
Thank you for your comment on your recent visit. Although the concept of brunch is not for all dining tastes, the Biltmore Sunday Champagne Brunch is recognized as one of the best in the country, having received numerous reviews and accolades from both patrons and the industry for its quality, price value, presentation, service and unique setting.
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Williamsburg
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 21, 2011

My wife and I spent three nights at the Biltmore last week. We were dropping off our son for his freshman year at UM. The hotel offered a special UM rate that put the price down into the manageable range. The junior suite was perfect for us. The view from the window spanned the courtyard area of the Fontana restaurant where we ate breakfast (and one dinner). The room itself was plenty large, with a divided sitting area and a cooling tile floor instead of the usual industrial carpet. The complex is truly a pleasure to walk around. The lobby is the best examples I have seen of the 1920s Renaissance/Moorish style. Large pillars fan upward into a blue, arched ceiling. The lagoon pool seems like it's an acre large. Again, it's a wonderful throwback to the early glamor era of Miami. It's a very relaxing place to spend some time in the late afternoon (I'm not a sun worshipper).

Hotel restaurants are often iffy. This place has two very good ones; Fontana and Le Palme D'Or. We partook of the value Miami Spice menus at each. Value indeed, a three course meal for $35. Excellent value at both venues. Stunning value at Le Palme D'Or.

Room Tip: Look for advertised specials in the off season.
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, September 19, 2011
Biltmore's management is always appreciative of feedback from our valued guests.Our restaurants continue to receive recognition for their culinary creativity and impeccable service. This guest's gracious comments will certainly be shared with all of our team.
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 21, 2011

Having a student at University of Miami we very much wanted to love the Biltmore because of its proximity to the school and 5 star rating. Sadly not everything was to love. The facilities and grounds of the hotel are lovely and the restaraunts were also very good. The rooms however were very poor. Our room though rated a deluxe was anything but and had a mildew smell. Most dissapointing though was the service. Roomservice was very unreliable as was housekeeping. On one afternoon we returned to the room to find takeaway food containers with food in them in the room. They were not ours...housekeeping appeared to have left them behind after cleaning the room. Some days they simply forgot to make up the room. The Spa was attractive but the quality of the services was low. I had a deep tissue massage that was not at all a deep tissue massage and the 28% tip that was already included on my bill was excessive even if it had been an outstanding massage. Our experience was quite dissapointing on the whole as it is a lovely hotel and if properly managed and with the rooms renovated could be a very special place

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, August 29, 2011
We are appreciative of our guests' sincere feedback and will certainly address the related issues. During this specific period, the hotel was experiencing unusual challenges, all of which may have impacted the typical experience for this guest. We're also confident that the circumstances which caused such have been effectively resolved. In regard to accommodations, our rooms are spacious and well appointed; although, as is common with historically designated properties, there are a handful of rooms that are undersized and décor is to be refurbished. We have placed these few rooms out of inventory until they've been appropriately updated.
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Afghanistan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2011

As a Soldier on R&R leave, this was a tangible paradise. Exquisite gourmet meals, lush spa treatments, and charmingly attentive service made my visit and birthday a treasure. Architectural and landscaping details lent to the awesome quality of this hotel, and of course, the pool is remarkable in its own right due to size and decoration. The deluxe room had a very comfortable bed, outstanding warm and great water pressure in the showers, and great sound-proofing walls to make me feel like I had found a peaceful escape. I really could not have had a better stay. I stayed in room 608 and had an excellent view of the city landscape and the main fountain.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCoralGables, General Manager at The Biltmore Hotel, responded to this review, August 29, 2011
We appreciate the guest’s comments regarding their stay at the Biltmore. It is always a pleasure to receive positive feedback from our guests and know that our staff's warm and sincere hospitality is well received and contributed to memorable experiences.As a member of The Leading Hotels of the World, the hotel’s staff continuously strives to meet our guests’ needs and expectation.
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Boston
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed August 19, 2011

What a great stay at the Biltmore! We came here for 3 days on a golf package so my husband and 2 sons could golf. We were greeted with cold mango juice as we waited in line the check-in. The kids (10, 13 & 16) were asked to fill out a form so they could get bathrobes delivered to the room. They loved this!

Beds were super comfortable, nice sheets. Junior suite was a good size for a family of five. Cot had a good mattress.

We ate lunch at the 19th hole. Prices were very good and the portions were huge. I loved my mahi mahi sandwich ($14.) The waiter was excellent and the restaurant was bustling. It was a very friendly atmosphere.

Kids loved the oversized pool. I liked the fitness facility. My daughter and I walked to the Miracle Mile one morning for breakfast (30 mins.) Golf got good reviews from my husband & sons.

I would stay here again for the friendliness of the staff and the elegance of the hotel. A pleasant stay for golfers & non-golfers.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about The Biltmore Hotel

Address: 1200 Anastasia Avenue, Coral Gables, FL 33134
Phone Number:
Location: United States > Florida > Coral Gables
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Coral Gables
#2 Business Hotel in Coral Gables
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Biltmore Hotel 4*
Number of rooms: 273
Official Description (provided by the hotel):
Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more   less 
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Also Known As:
Biltmore Hotel Coral Gables
Biltmore Coral Gables

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