We chose the Biltmore for its reputation as a luxury property in the Miami area. We enjoyed two nights in this lovely property. The facility is magnificent though located in a residential area and not within easy walking distance of much at all. Having a car is essential. Our room was comfortable and the hotel amenities plentiful.
Some comments about an otherwise fine hotel. Our stay followed on the heels of the Dec. 9 Republican debates in Coral Gables. The hotel must have been overwhelmed by the various Senate visitors as we were somewhat neglected beginning the next day. After repeated phone calls to housekeeping throughout the day, we finally had to intervene with the hotel manager at 6:00 p.m. to have our room made up from the night before.
Staff and management apologized but never offered much beyond bewilderment as to what went wrong. Upon checkout, we were not offered the routine question as to how we enjoyed our stay - almost as if the hotel welcomed our departure. The gentleman checking out next to me complained about the "worst" valet service he had ever experienced, noting he had waited "an hour" for his car and that he had missed a meeting.
Every hotel has a bad day - and certainly this was a demanding weekend for the Biltmore - but the hotel clearly was understaffed and overwhelmed in the day(s) that followed. And there should have been more kindness extended to those of us who experienced "shortages" following the hotel's big weekend.
A.M. Sensenig, Arlington, VA.
- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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