The pool staff was amazing as were the night maids.
By 5pm each day our room was not clean and we had to call for towels.
Guests fighting in hall late night and alarm sounded for 15 minutes and when management was called they did not respond quickly or explain alarm.
When I wrote a complaint nobody has responded which is poor customer service.
My prior stay was lovely not sure if management changed.
Was over charged on my bill and from desk seemed put out when I asked for it to be adjusted.
We are planning on being in area regularly for college visits and I am unsure if we will stay again after the lack of care and customer service when we did complain or ask a question. A resort like this should be all about service.
Did recommend to several friends in the past will probably not do so after receiving no response to complaint . A friend in the hotel business said we should have been comped the night that the alarm and guests were fighting.
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables