We went to Miami with our kids for the kid portion of the SOBE Food and Wine festival. The SOBE hotels were either all booked or too expensive so we opted for the Biltmore, which had great reviews. We got the govt employee discount rate, which was nice. Our stay was nice, though clearly not a "kid" hotel in that there were not many families around, but we knew that. We enjoyed the breakfast in the courtyard and the pool is beautiful. The restaurant by the pool is overpriced but did have the BEST creme brulee I've ever had ! (And I'm a foodie!)
The problem came when we got home and got our credit card bill and figured out that we were charged an extra night because they had us checking out a DAY AFTER we actually left. Mind you, when we checked out and got our bill, everything was correct. Thankfully we saved the bill. We called the hotel and they referred us to whomever handles billing.
The person who my husband talked to in the billing department, was EXTREMELY rude, and couldn't verify in her system the day we had actually checked out. Come on. She basically must have thought we were lying or something. Why would we waste our time haggling if we weren't in the right? She refused to acknowledge there even might have been a mistake, and didn't refund us until my husband sent her a pdf copy of our checkout bill. And then without an apology. I could have sent our airline tickets too proving we left the day we said- it almost came to that.
I would think a place like the Biltmore would treat it's guests better, in all their departments. It left a sour taste and while I would have said I would stay there again, now I won't.
- Official Description (provided by the hotel):
- Graced with effortless beauty and sophistication, The Biltmore Hotel is a national historic landmark located in the exclusive Coral Gables area with close proximity to Miami Beach and downtown Miami. The 273-room resort resembles classic Italian, Moorish, and Spanish architectural influences spread over 150-acres of tropical landscape. A favorite of world leaders and celebrities since its opening in 1926, the hotel offers a restored Donald Ross 18-hole, 71 par championship golf course, tennis courts, the largest hotel pool on the East Coast of the United States with private cabanas, a European spa, and an award-winning fitness center. The hotel's dining destinations include the award winning Palme d'Or, recognized by Zagat as one of the best restaurants in the country; Fontana, a traditional Italian restaurant surrounding The Biltmore courtyard and fountain; the poolside Cascade and the 19th Hole Golf restaurant. The hotel also recently unveiled its culinary academy offering an array of hands-on cooking classes for adults and children. The Biltmore is one of South Florida's preferred sites for leisure and business travel, high-level corporate briefings, public policy conferences, and an extraordinary wedding destination. The Biltmore is a member of the Leading Hotels of the World. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables