We went to Miami with our kids for the kid portion of the SOBE Food and Wine festival. The SOBE hotels were either all booked or too expensive so we opted for the Biltmore, which had great reviews. We got the govt employee discount rate, which was nice. Our stay was nice, though clearly not a "kid" hotel in that there were not many families around, but we knew that. We enjoyed the breakfast in the courtyard and the pool is beautiful. The restaurant by the pool is overpriced but did have the BEST creme brulee I've ever had ! (And I'm a foodie!)
The problem came when we got home and got our credit card bill and figured out that we were charged an extra night because they had us checking out a DAY AFTER we actually left. Mind you, when we checked out and got our bill, everything was correct. Thankfully we saved the bill. We called the hotel and they referred us to whomever handles billing.
The person who my husband talked to in the billing department, was EXTREMELY rude, and couldn't verify in her system the day we had actually checked out. Come on. She basically must have thought we were lying or something. Why would we waste our time haggling if we weren't in the right? She refused to acknowledge there even might have been a mistake, and didn't refund us until my husband sent her a pdf copy of our checkout bill. And then without an apology. I could have sent our airline tickets too proving we left the day we said- it almost came to that.
I would think a place like the Biltmore would treat it's guests better, in all their departments. It left a sour taste and while I would have said I would stay there again, now I won't.
- Official Description (provided by the hotel):
- The AAA Four Diamond Awarded hotel features 275 guest rooms including 130 spacious Mediterranean styled suites and two famed Presidential Suites, a Donald Ross 18 hole golf course, 10 lighted tennis courts, the signature Palme d’Or restaurant, Biltmore Spa, The Culinary Academy, 75,000 square feet of meeting and function space and is a preferred venue for notable high society events and weddings.The legendary Biltmore Hotel in Coral Gables has been a favorite of world leaders, celebrities, and sports stars since its opening in the 1920s. Offering much more than exceptional accommodations, the Biltmore Hotel showcases championship golf, cosmopolitan dining, a luxury spa and premier conference facilities, all while exceeding our refined guests’ expectations. Perhaps this is why we’ve remained Miami’s only four-star, four-diamond hotel for six consecutive years. Graced with natural elegance and sophistication, the Biltmore Hotel offers a stunning location in the exclusive Coral Gables area, minutes from South Beach, downtown Miami, Coconut Grove and the Coral Gables business district. Surround yourself by old world charm and beauty at the Biltmore Hotel. ... more less
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- Also Known As:
- Biltmore Hotel Coral Gables
- Biltmore Coral Gables