We stayed here twice in 2012 and couldn't wait to stay again when in the area traveling to the Keys. The hotel wasn't on this time. Restaurant was short staffed. Pool service non existent unless you went and asked for it. Check in a bit slow. Arrived at 3:45 and room not ready. Staff that was working were great. Rooms were good, clean and comfortable. Overall though everything a step off from last time we stayed.