The staff were very cordial, the rooms were nice and it was in a good location in the town. If you are planning on visiting this area, I would recommend staying here, but plan on eating out for breakfast (the food was too expensive for just being okay).

Check in was disappointing. I was expecting to be upgraded to executive level, having booked 2 rooms and being a HHonors member. I did not get the upgrade, even though they had the rooms they wanted to charge me a lot more. We got the free drink t Bar which was not great. However robert bartender was great. I attended an event and staff was very attentive, same for breakfast. The rooms are just average, I prefer Marriott rooms. Otherwise it was an ok experience. Cookies are great.

When it's a Hilton property you raise your expectations a bit so I guess thats why I really wasn't impressed staying here. Check-in was easy, no issues. A staff member took my bags to my room for me upon request and tipped. When I came into the room, there was no funky smells -good, but I did notice that the bathroom had not been cleaned well. I found hair on the soap dispenser in the shower/tub area and another long hair by the water valve. Additionally, there was water, a lot of water, on the floor between the commode and the sink, like someone had taken a shower and not used the curtain. Outside of the bathroom, the rest of the room was fine. The restaurant was great and I ate breakfast and had cocktails at the bar one night.

Let me start off by saying I have spent literally months at this hotel in the last couple years. Yes, as a Diamond member I have grown very fond of the staff. Everyone involved, the cleaning crew, front desk, management, bar/restaurant and of course the executive lounge hostesses. This place is really my home away from home at times and regardless if it has been weeks or months since I have stayed there last, a warm welcome and friendly smile always greets me, thank you.

So the new owners have taken over. I know I don't speak alone on this matter and yes, I am sure this is very nit picky, but why cancel the weekend executive lounge privileges? I feel it has taken a slight draw down on the business travelers that frequent the hotel. I understand its on the weekend and most business travelers are M-F, but there are those who are there through the weekend and not to mention the ones who have the weekend get aways to the beach and find out that the executive lounge happy hour doesn't exist. So, on behalf of all of those who I have heard murmur and complain, would the new owners consider restablishing the happy our executive floor privileges once again?

I don't need or want an excuse from management. I know this was not a management decision. I also know that the current management is absolutely 100% OUTSTANDING and that they do all they can to accomodate their guests. Sorry to hear about the little fire incident, but trust me, my coworkers that were their were very impressed on how it was all handled, despite other negative reviews.

This place is a great place overall. The award winning clam chowder is fantastic, the two drink certificates you get at the bar in lieu of the executive lounge are a minor consolation, but the comradery endured in the private setting (no kids) of the executive lounge can not be replaced. The scent of the wood fired oven is addicting and the chef does an excellent job. I truly love this hotel and staff. You would think as much as I go there for business, it would be the last place I would want to be when I am not at work. Quite the contrary, it is the first place I would love to be to take a weekend away.

I hope the owners listen to this one lone customer :)
Thanks!