After reading prior reviews, we asked our travel agent to book this hotel for us the night before our cruise. We reserved two rooms (non-smoking) since we have young, teenaged children but requested our rooms either connect or be side-by-side. Our travel agent reassured us that the hotel agreed to this arrangement. I followed up with a phone call myself and was told we had side-by-side rooms.
On the day of our trip, our flight was delayed due to a snowstorm. I called the hotel twice to update them as to our projected arrival time and again confirmed that our side-by-side rooms would be waiting for us.
When we arrived around 0130 after a long day of traveling and stress, the front desk clerk informed us the hotel was completely booked and that "maintenance issues" prevented them from providing us the side-by-side rooms we requested. We weren't even given rooms on the same floor as our children! When we checked each of the rooms, the second one overwhelmed us with the smell of smoke as soon as we opened the door to the point that we didn't even enter the room. We closed the door and went back to the first room and stayed there together for the night.
These rooms are accessible only from the outside which we didn't realize when we researched the hotel (our fault). The room was small, the carpet needed replacing (we all wore socks in the room) and overall, the room needed updating.
We are giving this hotel 2 stars rather than 1 star because the beds were reasonably comfortable, the breakfast was good, the morning front desk staff was apologetic and we did receive a refund on the room we didn't occupy. We think it would've been even nicer of them to comp us the room we did occupy. They also had a shuttle service to Port Canaveral which was convenient.
Given the number of options available, we will not be staying at this hotel again.