“BW Oceanfront resort.... Not safe or a resort”
We stayed at the Best Western OceanFront Resort In Feb 06. Upon arriaval the lobby was dirty, bathrooms not stocked. bad first impression. After checking into to our NON oceanfront room, misleading advertising, we were greated to a brightly decorated room, not bad very nice, but the room had a moldy odor. Upon settling in a bit I check out the restroom. Apparently the 'Newly remodeled rooms advertised on the sign missed something'. the bathrooms are terrible, the vanity is held together with black drywall screws, the mirrors are worn, the bathtubs are thin plastic that pull from the walls, caulking is torn, tile floors have filthy black grout. they did have a hair dryer, but that too was in bad shape. I spoke with several hotel staff, they tried to be pleasant but I could help but get the impression that all these problems were well known and management would not correct them. One employee, in maintenance even stated they were aware and trying to get replacements for the hair dryer but parts are never on hand.
I was very dissapointed. the staff did try their best. i asked to speak with the housekeeping manager, but she was unavailable, instead a housekeeping supervisor came to the room. I showed her the floors and the let her smell the room. She said she was sorry about the room and that there is a new 'resort' being formed between the Best Western property and the next-door Days Inn. She said she is usually at the days inn side and didn't know much about 'this side'. I asked if the Housekeeping manager (Peggy is the name to lady stated) was around she said she was in the laundry room and would try to get her to come to the room... try too, hmm. After an hour there was no manager, we again saw a staff member and asked if the housekeeping manager was in, she said she hardly comes to this side...
Also during our short time we witnessed several homeless people using the hotel ice machine and even asked my teenage son for some money!!! Now I know some people maybe on hard times but come on, where is the security.
Well, after that I knew there were problems with this hotel, much more than cleanliness and mainenance. We packed our stuff and went back to the desk. We inquired about the Hhousekeeping manager and or the General Manager, neither responded to the desks phone calls or thier internal radio calls. I asked if we could check out and gave the reasons why, they said that since it had been acouple hours they would have to charge me. Well after explaining the hours were spent talking to their staff without getting any results I should not be to blame. I ended up not having to pay after the two homeless gentelman came into the lobby for coffee and I told the desk clerk that those two men even tried to get my son to give them money!
After leaving we were met by a salesperson for the ron jon resort, we took him up on his offer and stayed at a great resort for $100 a night!!! This place was fantastic, huge pool area, theater, game room, mini golf. although it is a time share resort they do rent rooms out as a hotel. They saved our trip and all i can say it that the Best Western Resort is the Worst Western Motel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.