We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice but no internet in the room” 4 of 5 stars
Review of BEST WESTERN Ocean Beach Hotel & Suites

Save Saved
You added BEST WESTERN Ocean Beach Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Ocean Beach Hotel & Suites
2.5 of 5 Resort   |   5600 N Atlantic Avenue, Cocoa Beach, FL 32931   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Low Rate, Guaranteed
Ranked #11 of 33 hotels in Cocoa Beach
Venice, Florida
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
“Nice but no internet in the room”
4 of 5 stars Reviewed February 23, 2013

We were in a ground floor garden view room. It was spotless and seemed freshly decorated. Very nice. The breakfast was very good but get there early to avoid the crowd. My problem was with the wifi. I could get onto their system but could not connect from there to the internet. I talked to the front desk at 5:00 p.m. and a very pleasant person said that the I.T. guy was working on the problem. At 8:00 p.m. a very pleasant person said to give her five minutes and she would have the I.T. guy reboot the system. At 9:00 p.m. a very pleasant person said she would have the I.T. guy work on service to my room first. The next morning I learned that there has been no internet service to that building for at least a week. The I.T. guy had told one of the guests that some equipment had to be replaced but he was too busy responding to guest complaints. Maybe if he just fixed the system there wouldn't be so many guest complaints. (I tried my laptop in the breakfast room and had no problems.)

Room Tip: There is a great variety of rooms with many different amenities and different views. Read the room...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

948 people have reviewed this hotel

Traveler rating
    335
    319
    170
    70
    54
See reviews for
435
251
25
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Columbia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2013

We ended up at this property after a nightmare experience at the place we had reservations. The staff bent over backwards to accomodate us and gave us an excellent rate. Everything has been recently updated, beach access, generous breakfast, friendly and helpful staff. We were there one week and it all went very well and plan on returning.

Room Tip: The suites have balconies over looking the ocean. The best would be the 5th floor. There is also a b...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2013

Stayed here for 5 nights in may of 2012. The room was very clean, and had a beautiful view of the beach and pier. My only complaint about the room itself was there was never any soap but that was not a big deal, i just went to the grocery store and bought some. The free breakfast was bland. Went to do a load of laundry as they have onsite washing machines but the vending machine with the detergent and stuff was always empty. This was a nice hotel in a perfect location and I would probably stay here again but next time I will come a little more prepared.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish Borders.
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 22, 2013

I arrived at the Best Western Ocean Beach Hotel & Suites after a 2 hour journey from St.Augustine.I was allocated a room on the ground floor in one of the many buildings which made up the hotel.The room consisted of a King size bed,wide screen TV,a very noisy fridge,microwave oven and coffee/tea making facility.Although there was an iron,there was no board,so I contacted the front desk and within 5 minutes a member of housekeeping appeared at my room door with a board.The En-Suite was compact with a plentiful supply of clean towels.
The Lobby is situated in another building and there is a couple of computers for guests to use.
Complimentary breakfast is available in yet another of the hotel buildings.My one major complaint would be the amount of loud noise from people and vehicles from the street outside and also from guests in the rooms above.No good at all if you happen to be a light sleeper.
I stayed for one night at the Best Western Ocean Beach Hotel & Suites and it was far too noisy for my liking,therefore,I would not recommend.

Room Tip: Try and get a room on an upper floor,it might just be quieter.
See more room tips
  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, February 28, 2013
Thank you for your review. We strive to be the best hotel we can be and your feedback is a great tool. I am sorry that it was noisy the night you stayed with us. I have never had this kind of complaint at this hotel, but will do an audit of the rooms with my Chief Engineer to see if we have any issues which can be remedied or improved. We know how important a good night's sleep is and we will make sure all is done to make that happen.

Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 16, 2013

Due to emergency circumstances, the cruise ship that my parents were on had to port in Cape Canaveral. My father was admitted to the hospital and my mother stayed at this hotel. Reina and Sharmaine went above and beyond to make my mother comfortable. Due to disability, they had breakfast delivered to her room as well as making sure that her room stay was extended as long as necessesary. They say that they treat you like family, and they stepped in for me and did just that! This hotel ROCKS! REINA and SHARMAINE rock! Thank you........

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ontario
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 13, 2013

We picked this hotel to stay in before a Disney cruise.
The photo shows one large building on the ocean that looks nice but we were in a small, 2-storey building (no elevator).
The room was clean enough but very dated. The pillows were odd and not comfortable.
The reservation did include breakfast and the food was absolutely fine. One of the women could tell I was looking for something and when I said I was just looking for peanut butter she was very sweet and brought me some from the kitchen. Every single thing they use at the breakfast is disposable though.
Overall it was fine for a night but I'd probably try and stay some place else next time.

Room Tip: Though we weren't in the main building (shown in the pictures) I would imagine it is better than...
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, February 14, 2013
Thank you for staying with us!

I am so happy to hear about the added service that our breakfast attendant showed you. That is the guest first philosophy we insist on and it makes me happy when I see it in effect.

We just finished our renovations and every room we have now features all new interiors. I am sure your feeling about the room being "Dated" would be different next trip. Please try us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN Ocean Beach Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Ocean Beach Hotel & Suites

Address: 5600 N Atlantic Avenue, Cocoa Beach, FL 32931
Phone Number:
Location: United States > Florida > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cocoa Beach
#8 On the Beach Hotel in Cocoa Beach
#9 Romantic Hotel in Cocoa Beach
#12 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Ocean Beach Hotel & Suites 2.5*
Official Description (provided by the hotel):
This Cocoa Beach hotel is located right on the beach!! We are minutes from exciting Florida attractions; a number one choice for vacationing families and couples! Welcome to the ultimate destination for leisure travelers! The Best Western Ocean Beach Hotel & Suites on Cocoa Beach is the closest oceanfront hotel to world-famous Orlando attractions, including Port Canaveral cruise ship ports and the Kennedy Space Center! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Tingo, Travelocity, Orbitz, BookingOdigeoWL, Expedia, Venere, Agoda and Otel so you can book your BEST WESTERN Ocean Beach Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cocoa Beach
Cocoa Beach Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Ocean Beach Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.