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“Very basic hotel” 3 of 5 stars
Review of BEST WESTERN Cocoa Beach Hotel & Suites

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BEST WESTERN Cocoa Beach Hotel & Suites
2.5 of 5 Hotel   |   5600 N Atlantic Ave, Cocoa Beach, FL 32931-3920 (Formerly BEST WESTERN Ocean Beach Hotel & Suites)   |  
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Ranked #12 of 33 Hotels in Cocoa Beach
Burlington, Ontario
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very basic hotel”
3 of 5 stars Reviewed February 13, 2013

We picked this hotel to stay in before a Disney cruise.
The photo shows one large building on the ocean that looks nice but we were in a small, 2-storey building (no elevator).
The room was clean enough but very dated. The pillows were odd and not comfortable.
The reservation did include breakfast and the food was absolutely fine. One of the women could tell I was looking for something and when I said I was just looking for peanut butter she was very sweet and brought me some from the kitchen. Every single thing they use at the breakfast is disposable though.
Overall it was fine for a night but I'd probably try and stay some place else next time.

Room Tip: Though we weren't in the main building (shown in the pictures) I would imagine it is better than...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, February 14, 2013
Thank you for staying with us!

I am so happy to hear about the added service that our breakfast attendant showed you. That is the guest first philosophy we insist on and it makes me happy when I see it in effect.

We just finished our renovations and every room we have now features all new interiors. I am sure your feeling about the room being "Dated" would be different next trip. Please try us again!
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1,538 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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English first
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 7, 2013

It's right next to the ocean, which was awesome, and within walking distance to some good restaurants and shopping. It was definitely a very basic room, although it did have a fridge. There was no tub, but that might be because it would be full of sand from people coming in off the beach! It was comfortable enough for a one night stay before boarding a cruise. It has a small pool, which we didn't use but looked very nice. You can hear people walking by your room, so it's not overly sound proof.

Room Tip: We were in 240 which faced the pool, away from the roads, which was good because there was a lot of...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, February 14, 2013
I am so glad you stayed with us! We love hosting cruise passengers and we are very popular because we are the closest beach front hotel to the port!

Although your room didn't feature a tub, many of our rooms do. We have a great mix of room styles to fit any traveler. Sometimes that is dictated by the room layout where we may choose to add an activity table and chair for the kids or a over sized desk for business traveler.

Yes, since we are right ON the beach, we do get sand in our rooms, but our crack housekeeping staff keeps us spic and span!

Thanks for you comments and please see us again!

Matt
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Coatesville, IN
1 review
5 of 5 stars Reviewed February 5, 2013

Did not make reservations since we were going in October and it seemed to be off peak. So we grabbed one of the hotel discount books at one of the rest stops decided to try Best Western. We were more than pleased with the service. The gentleman at the front desk was so helpful and upgraded us to a suite - ocean view with a discount since he was unable to provide a normal room for 3 days. The room was very clean, breakfast was great. We requested that the room not to be cleaned each day, so they had a care package for us at the door that included clean towls, soaps/shampoos. We spent most of the time at the beach, but the pool was the perfect temp when the kids wanted to take a late night dip. If we are able to go back we will certainly book our reservations here.

Room Tip: It is worth to get a ocean view suite. The property is large so those are the closest to the beach...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley, Illinois, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 2, 2013

Made reservations, sight unseen. Was not told the hotel was under renovation. When asking a worker how many were staying here, we were told "no one because of the construction". I could see why. We should have been told about the renovations when making reservations. The whole property was "trashed" and filthy. I understand doing this work in the off season, but they should shut down for major construction like this. Hopefully it will be nice when completed.

Room Tip: Ask about renovations.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, February 14, 2013
Thank you for taking the time to express yourself about your stay. We always value what our guests say. It is never easy to do a massive renovation and still accommodate the guests you have commitments to. But due to the competitive nature of our business we are dedicated to providing the very best possible hotel in terms of service and physical plant. It is so important to provide a current and beautiful hotel so that you, our guest, have a WOW experience every time. Using the valuable feedback we get from places like Trip Advisor we have reacted and just finished a $1.7 million renovation and we are so excited to now offer some of the best rooms in Cocoa Beach and with absolutely the best view right on the beach. We are sorry that our "growing pains" caused you unhappiness, but please come back again and ask for me. I will personally make sure we roll out the red carpet for you. I think you will love the finished product we now offer!

Matthew Kent
General Manager
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Edmonton, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

We didn't quite know what to expect upon arrival in coco beach and to the best western. We were there a couple hours early and they wouldn't allow us to check in early, but they were polite. Our room was impressive for a best western, full kitchenette with ocean view, seemed clean and well kept. For some reason the pool was closed during our stay but the weather was cool so it didn't really matter to us. Coco beach has a nice small town feel, we enjoyed our stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, January 31, 2013
We are so happy you enjoyed your stay and we appreciate your patience while we remodeled the pool. We are SO excited about the renovations and we purposely picked the cold time of the year to do the pool. We look forward to having you again next time you are in Cocoa Beach!

-Matt Kent
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Saskatoon
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

The first room I was given had a strong room deoderizer. I called and asked for a different room. Waiting for hotel staff to come I even started coughing. Was moved to a different room that was just great. They said it was the new carpet smell which I disagree with as this room had a new carpet smell and that was not how the other one smelt. Everything else was great.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, January 31, 2013
Thank you for stopping in at our hotel before your cruise! I note your comment about the strong odor of deodorizer in the room and believe this was most likely a smell associated with the remodeling of the room next door to you. Since we installed new bathrooms and carpets etc. there was a brief period of time where adhesives or paint etc could have been prominent. We were happy to move you due to this and it appears that it worked out well!

We look forward to seeing you again!

-Matt
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Additional Information about BEST WESTERN Cocoa Beach Hotel & Suites

Address: 5600 N Atlantic Ave, Cocoa Beach, FL 32931-3920 (Formerly BEST WESTERN Ocean Beach Hotel & Suites)
Phone Number:
Location: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Cocoa Beach
#9 Romantic Hotel in Cocoa Beach
#12 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Cocoa Beach Hotel & Suites 2.5*
Number of rooms: 229
Official Description (provided by the hotel):
We are Cocoa Beach's premiere oceanfront hotel! We are the closest beachfront hotel to the Port and immediately next to the famous Cocoa Beach Pier Shops and Dining. We are minutes from exciting Florida attractions; a number one choice for vacationing families and couples! Welcome to the ultimate destination for the Space Coast with close proximity to Kennedy Space Center and all major highways to Orlando. You can truly unpack once and see it all! ... more   less 
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Also Known As:
Best Western Cocoa Beach
Cocoa Beach Best Western

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