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“Don't bother!!!!!!!!” 1 of 5 stars
Review of BEST WESTERN Ocean Beach Hotel & Suites

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BEST WESTERN Ocean Beach Hotel & Suites
2.5 of 5 Resort   |   5600 N Atlantic Avenue, Cocoa Beach, FL 32931   |  
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Ranked #13 of 33 Hotels in Cocoa Beach
Bradley, Illinois, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Don't bother!!!!!!!!”
1 of 5 stars Reviewed February 2, 2013

Made reservations, sight unseen. Was not told the hotel was under renovation. When asking a worker how many were staying here, we were told "no one because of the construction". I could see why. We should have been told about the renovations when making reservations. The whole property was "trashed" and filthy. I understand doing this work in the off season, but they should shut down for major construction like this. Hopefully it will be nice when completed.

Room Tip: Ask about renovations.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, February 14, 2013
Thank you for taking the time to express yourself about your stay. We always value what our guests say. It is never easy to do a massive renovation and still accommodate the guests you have commitments to. But due to the competitive nature of our business we are dedicated to providing the very best possible hotel in terms of service and physical plant. It is so important to provide a current and beautiful hotel so that you, our guest, have a WOW experience every time. Using the valuable feedback we get from places like Trip Advisor we have reacted and just finished a $1.7 million renovation and we are so excited to now offer some of the best rooms in Cocoa Beach and with absolutely the best view right on the beach. We are sorry that our "growing pains" caused you unhappiness, but please come back again and ask for me. I will personally make sure we roll out the red carpet for you. I think you will love the finished product we now offer!

Matthew Kent
General Manager
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1,131 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Edmonton, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 30, 2013

We didn't quite know what to expect upon arrival in coco beach and to the best western. We were there a couple hours early and they wouldn't allow us to check in early, but they were polite. Our room was impressive for a best western, full kitchenette with ocean view, seemed clean and well kept. For some reason the pool was closed during our stay but the weather was cool so it didn't really matter to us. Coco beach has a nice small town feel, we enjoyed our stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, January 31, 2013
We are so happy you enjoyed your stay and we appreciate your patience while we remodeled the pool. We are SO excited about the renovations and we purposely picked the cold time of the year to do the pool. We look forward to having you again next time you are in Cocoa Beach!

-Matt Kent
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Saskatoon
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

The first room I was given had a strong room deoderizer. I called and asked for a different room. Waiting for hotel staff to come I even started coughing. Was moved to a different room that was just great. They said it was the new carpet smell which I disagree with as this room had a new carpet smell and that was not how the other one smelt. Everything else was great.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, January 31, 2013
Thank you for stopping in at our hotel before your cruise! I note your comment about the strong odor of deodorizer in the room and believe this was most likely a smell associated with the remodeling of the room next door to you. Since we installed new bathrooms and carpets etc. there was a brief period of time where adhesives or paint etc could have been prominent. We were happy to move you due to this and it appears that it worked out well!

We look forward to seeing you again!

-Matt
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

The right place to stay in Cocoa Beach! We truly enjoyed our weekend, great location by the pier, restaurants, stores, etc. The hotel has an excelent free continental breakfast, helpfull staff and easy check in & out. We will be back for another stress free weekend at the beach sure!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, January 31, 2013
I love it when I hear super happy guests! The staff and management work hard to provied the very best service and facility and it is good to know when we hit the mark!

Thank you for choosing the Best Western Cocoa Beach!

-Matt
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Greve, Denmark
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 25, 2013

Again a Best Western that lives up to the name. Nice, newly renovated rooms, friendly staff and the best beach just a stone´s throw from the hotel. Supermarked just across the street and only 15 minutes drive from Kennedy Space Center.
Breakfast was nice, but we didn´t make it the second day, as they closed 9.30, so don´t sleep for too long

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Ocean Beach Hotel & Suites, responded to this review, January 31, 2013
I loved reading your report. We are SO proud of the remodling done on our rooms and lobby and it is nice to know that you appreciate it too. I look forward to sharing your comments with the staff.

-Matt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 24, 2013

We stayed here before and after a cruise. The rooms smelled a little funny, and could have used a good deep cleaning. It's close to the beach which was added value. Their shuttle service to and from the port however needs serious work. Visitors to the Best Western aren't their highest priority. Their breakfast is varied and very nicely set up especially for a family.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowser, Canada
Top Contributor
96 reviews 96 reviews
14 hotel reviews
Reviews in 48 cities Reviews in 48 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed January 23, 2013

If you are crusing it is a good place to start from. There is a shuttle that comes twice a day and will take you to the cruise lines. It is also close to a service station with a store in it if you need anything. There are also several resturants within walking distance to it. We did not use them but we did order in pizza from their room service plan and it was very good. It is also right by the ocean so we were able to go walk on an incredible beach in the morning. The rooms were nothing spectacular and were rather small but they were clean. They are doing renovations to the front lobby so it was kind of messy but by no fault of anyone. There is no elevator in this two story building and the hotel is in three parts so you may quite a walk to your room. We had someone meet us at the stairs to help us up but struggled to get everything down there. In the morning we had someone come and get everything for us.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Ocean Beach Hotel & Suites

Address: 5600 N Atlantic Avenue, Cocoa Beach, FL 32931
Phone Number:
Location: United States > Florida > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Cocoa Beach
#7 Business Hotel in Cocoa Beach
#9 On the Beach Hotel in Cocoa Beach
#9 Romantic Hotel in Cocoa Beach
#12 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Ocean Beach Hotel & Suites 2.5*
Number of rooms: 230
Official Description (provided by the hotel):
This Cocoa Beach hotel is located right on the beach!! We are minutes from exciting Florida attractions; a number one choice for vacationing families and couples! Welcome to the ultimate destination for leisure travelers! The Best Western Ocean Beach Hotel & Suites on Cocoa Beach is the closest oceanfront hotel to world-famous Orlando attractions, including Port Canaveral cruise ship ports and the Kennedy Space Center! ... more   less 
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Also Known As:
Best Western Cocoa Beach
Cocoa Beach Best Western

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