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“Better experience at Double Tree down the road” 3 of 5 stars
Review of Hilton Cocoa Beach Oceanfront

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Hilton Cocoa Beach Oceanfront
3.5 of 5 Hotel   |   1550 North Atlantic Avenue, Cocoa Beach, FL 32931-3268   |  
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Ranked #14 of 33 Hotels in Cocoa Beach
Burnsville, Minnesota
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Better experience at Double Tree down the road”
3 of 5 stars Reviewed May 21, 2014

If the staff had an attitude other than rude and could be anything other than lazy this Hilton could possibly be a thought. I have stayed at their Double Tree less than two blocks down the beach and if you don't mind a down grade in room style the up grade in Customer Service and Food quality is well worth the move. Shame on you Hilton!

  • Stayed May 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, May 22, 2014
Thank you for taking the time to share your dissatisfaction regarding your recent stay. Our surveys continue to show most of our guests are pleased with the service they receive.

I was sorry to learn we did not meet your expectations. Without your comments we would not be given the opportunity to make changes where necessary.

I will remember your comments as we remain very mindful of guest comfort and satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 18, 2014

The room was nice, it was clean and the front desk people were all very nice. We've stayed there 3 times in a one month period, however this last time was a little disappointing. We were given drink tickets but when we went to the tiki bar outside to use them we were told that they could only be used at the inside bar. Well, we were outside for the atmosphere so we didn't really want to go sit indoors so we ordered the drinks and paid for them. Then when we wanted to order another drink the bartender told us that the bar was closed down and we had to go inside to get drinks. We're good customers and great tippers being ourselves previously in the service industry and one of us is a restaurant and bar owner. We sat there for 15 minutes watching everyone at the bar sipping on their drinks and we couldn't believe that the bartender did not want to make us a drink. We could have downed it in the time we sat there watching the other people finishing their drinks. We couldn't believe that the bartender wouldn't have made the call to make another quick sale, and being that he was closing had he accommodated us, we would have made it worth his while.
We were kind of disappointed with the lack of customer service.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, May 22, 2014
Thank you for taking the time to share your comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to receive feedback regarding our guests' experience.

Our team members play an essential role to our success. We truly value your patronage and we strive to make each and every guest feel special. The type of service you received is not indicative of my expectations. This issue will be addressed with the appropriate department director.

Without your remarks we would not be given the opportunity to make changes where necessary. I hope this isolated incident will not prevent you from visiting with us again.
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Atlanta, Georgia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 18, 2014

We visited Cocoa Beach in March to stay a night before our cruise leaving out of Port Canaveral. This hotel is on the beach, has a deck and walkway leading you there, and was convenient to dining and local shops. The hotel was undergoing renovations while we were there, but overall the stay was nice.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, May 22, 2014
Thank you for taking the time to share your positive comments regarding your recent stay. I was happy to learn you enjoyed your visit and that our ongoing renovations did not have a negative impact on your visit.

I hope you will have another opportunity to come back and see the changes we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 17, 2014

Loved being centrally located in the Cocoa Beach strip area. My husband and I were traveling for a two day stay in the area and this fit the bill. Beach was clean and safe. The hotel provides umbrellas and chairs to use on the beach which is a major convenience. The poolside tiki bar staff makes killer pineapple mojitos which you can take to the beach and enjoy there if you want a change of scenery.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, May 22, 2014
Thank you for the time you took to share your positive experience with us. It is very important to receive guest feedback.

I was happy to learn you received great service at the tiki bar, and that you found our beach access was convenient. Your remarks will be shared with the Food and Beverage Director.

Please be assured we will continue to show our guests how much we appreciate their patronage. Hopefully, you will choose to stay with us again in the near future.
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Annapolis, United States
1 review
5 of 5 stars Reviewed May 16, 2014

The Hotel was in the final stages of a beautiful renovation, Staff was Amazing !! While staying in the hotel I could see after my 3rd visit in less than a year the transformation come together. This hotel is family friendly and the beach is amazing. I will always stay at the Hilton when coming into town

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, June 6, 2014
Thank you for taking the time to share your great comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.

Even though our remodeling stages have been ongoing for several months, the positive remarks we are receiving makes it all worth while. I was happy to learn you appreciated the changes we have made.

I hope you will have another opportunity to visit with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Johns, United States
1 review
5 of 5 stars Reviewed May 16, 2014

Recent update to hotel and looks great. Found check in process seamless with the staff being very personable, and knowledgeable of the area. Entire staff very welcoming, and certainly can't beat the location! Breakfast plenty of options, and fresh dinner menu to compliment the new hotel look. Outside tiki bar great for relaxing with easy access to beach for stroll on the sand! Can't wait to return!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, June 6, 2014
Thank you for taking the time to share your positive comments regarding your recent stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.

Our team members play an essential role to our success. We truly value your patronage and we strive to make each and every guest feel special. I was happy to learn you enjoyed the new tiki bar, easy access to the beach and our food selections.

We look forward to have you visit with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowville
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 16, 2014

The hotel has a nice outdoor bar and is has a nice assess to the beach. The rooms were clean but have seen better days.It kind of bothers me because it makes you feel that because it has a good location deal with an average room that is dated.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, May 22, 2014
I appreciate your candid remarks and thank you for your flexibility as we continue to undergo some necessary growing pains due to our renovation.

As 100% of our guest rooms will be remodeled, it appears you were assigned a room that had not been renovated. Had you expressed your dissatisfaction, the Front Desk staff would have been happy to offer you alternate accommodations. Please accept my sincere apologies for any discomfort you may have experienced.

Even though we have received unfavorable comments during our renovation process, many of our guests have expressed their satisfaction with the outcome. I hope you will give us another chance and come back to see the changes we have made.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cocoa Beach Oceanfront

Address: 1550 North Atlantic Avenue, Cocoa Beach, FL 32931-3268
Phone Number:
Location: United States > Florida > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cocoa Beach
#10 On the Beach Hotel in Cocoa Beach
#13 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Cocoa Beach Oceanfront 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Welcome to the Hilton Cocoa Beach Oceanfront hotel, featuring 295 modern guest rooms and suites where a beautiful sandy beach is just steps away. Enjoy an array of hotel services and amenities such as surfing lessons, boogie board rental, golf, tennis, deep-sea fishing, and our popular 10,000 sq/ft oceanfront pool deck with an 1,800 sq/ft covered Tiki bar offering seasonal entertainment. Our hotel features an outdoor pool with a fire pit and an outdoor grill, fully equipped fitness center, 24-hour business center, 10,000 sq/ft of meeting space for 500 guests, and completely renovated restaurant and lounge. Stay with us and enjoy a variety of attractions located near our Cocoa Beach hotel, visit Kennedy Space Center, The Brevard Zoo, Cocoa Beach Pier, Space Coast Stadium, or simply relax and unwind in our hotel before or after your cruise from Port Canaveral - just minutes away. ... more   less 
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Also Known As:
Hilton Cocoa Beach Oceanfront Hotel Cocoa Beach
Hilton Hotel Cocoa Beach
Cocoa Beach Hilton

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