We stayed at this Sheraton during the 4th of July. All the 75 rooms were booked during this holiday weekend. Notwithstanding the 100% occupancy, the hotel was well kept. Ally and her staff from housekeeping were very helpfull with extra towels and keeping the rooms clean.
The hotel is owned and operated by the Cocoa Beach Surf Company and has a mega store inside the hotel. The store is very reasonably priced and service inside the store was quite good. The starbucks in the hotel is a big plus and the other restaurant is popular with the guests and the locals. The weekend breakfast is $6.95 for adults and $3.95 for kids.
In the end it boils down to service. The person who epitomizes customer service is Angel at the front desk. It's employees like Angel that build customer loyalty and help create the Sheraton brand. Wendy is close second. They are both very helpful and understanding and go above and beyond in taking care of customer's special needs. Rest of the front desk is OK.
Although there are quite a few comments on the hotel pool in the previous blogs, it was acceptable and clean. The waterfall and the spa were both working well and now an access key is required to enter the pool area.
The beach is maybe a block from the hotel. Clean family beach with ample security and lifeguards.
Overall, a solid A+ for a 3+ star hotel.
- Official Description (provided by the hotel):
- Enjoy casual dining in the Shark Pit Bar & Grill, under our 50 foot skylight atrium & 40 foot water wall. Watch sharks & tropical fish in our 5,600 gallon saltwater aquarium, or our 13 Plasma HDTVs. ... more less
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- Also Known As:
- Four Points By Sheraton Cocoa Beach Hotel Cocoa Beach
- 4 Points By Sheraton Cocoa Beach
- Sheraton Cocoa Beach
- Four Points Cocoa Beach
- Cocoa Beach Sheraton
- Cocoa Beach Four Points
- Four Points Sheraton Cocoa Beach