We own a time share so this is our third time coming with our four kids. The resort check in was very fast and the front desk staff was friendly.
Once we were in our room our 'ocean view' room was only partial of a ocean view. We did not complain because in the past we learned that that is what this resort considers 'ocean view' .
The room was very clean and we love the pool and hot tub. The only thing we noticed this vacation was that the resort security was VERY INQUISITIVE. You are supposed to have wrist bands on at the pool ( in the past we would just carry them in our bag to the pool) and if you did not have them on you were questioned. They security lurked around the pool daily starring at everyone. I understand that the resort needs to be secure and possibly there is a reason for why they were all over but it did get a little annoying at times. They were also all over the parking lot making sure all the cars had their parking tags posted.
The pool bar is usually pretty decent. OK to go food ( chips, salsa, appetizers ) and fruity drinks that are a little over priced for what you get. The pool bar always shut down by 4:00 or 5:00 and I never understood that because the pool was pretty busy!
Housekeeping came on your 5th day ( we stayed 7 days) and cleaned and stocked everything up. If you needed more of anything you can always get it from the front desk which was nice.
We will keep coming back here because we own here and we do really love it. It is a great place and I do recommend it. The lobby smells like coconut and they let you use the metal cartage racks to get stuff to and from the room easily.
They updated the elevators and the resort is very clean.
I wish you did not have to pay to use the beach chairs. Every time we come we have to buy chairs, bogie boards, etc. and then we leave them there.
Over all, a nice place and can't wait for next time.