I have reviewed this resort before and felt it was slipping. We go every year as we own a time share there. Last time, we felt the cleanliness and decor were going down hill a little and the front desk staff were not very professional. This past November, we felt the complete opposite to be true!
We arrived early for check in as we always do and the front desk could not have been nicer. As a matter of fact, we felt as though we got a whole extra day because a room was ready when we arrived and we were allowed to check in at 10:00am!
The decor has been slowly updated over the last few years and is MUCH nicer and less "kitchy" than before. Gone is the fish wallpaper in the guest bath and the silly dusty fake plants. The rooms and bathrooms were spotless and the toilet flushed first time, every time. New decor is lovely and toned down which makes it much classier.
I don't know if the staff at the front desk has been sent to charm school or what, all I know is they were outstanding as was the entire vacation. We always loved this place (or we would not have bought a time share there) and now we feel very good about the check we write for our maintenance fees each January. They put them to good use.
A special shout out to the front desk staff for their kindness. They rocked this time!