Our experience here was pretty bad. I would say if you had a great waitress the restaurant itself was ok. The food was a little overpriced for the quality. Our waitress was busy "tending" the bar so needless to say she was less than attentive. We waited just over an hour for our food to be delivered. Upon arrival my husband and my mother-in-laws platter did not have their choice side item with it. (French Fries) When we asked her where they were she said that she wanted them to have fresh hot fries so she would be back out with them (My father in law had fries on his plate, guess she didn't want his to be fresh and hot.) She never returned with them. Nor did she ever ask us if we wanted refills on or drinks. or clear our Salad Plates off the table. We waved her down to get our check we told her she never brought us our fries and wanted them removed from the bill and she said no she wouldn't. That she would box them up to go for them. Then she walked away. I went inside the restuarant (we were sitting out on the deck) to look for a manager. When she saw me she asked what I wanted I said That I was looking for a manager she then told me she was upstairs working the bar. I asked if she could go get her for me. She said no that she was a manager also and it wouldn't change anything, that if I wanted to complain I would just have to talk with her. However when I said I was going to ask another server if she was truly a manager she went and got someone else. (She said he was a manager.) I introduced myself and started off by explaining our situation and our experience. He never once even looked at me. In the end, we got a 15% discount on the meal, but not an apology or anyone saying that this wasn't their typical level of service. which is all I wanted to hear. (Also never got the to-go box she was fixing).
I am not hard to please. But I work in customer service job myself and I know what is okay and what isn't okay. Maybe we just went to this restaurant on the wrong night.
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