Wow...just wow. It has been about 4 months since I stayed at this place, and I'm still angry. The marketing team at Summer Bay is VERY deceptive. They intentionally created a deceptive ad and placed it on Hotels.com. They make it seem as if you're booking a room at the nice resort, when in fact you're booking the roach motel across the street. Only one short sentence in the fine print explains this to you. If I told the whole story, you would be reading this review for a very long time, so I'll try to shorten it up.
We arrived late. Security guard in front of Summer Bay Resort wouldn't allow us inside the Resort and said our "reservations" were across the street. We went to the "Inn" at Summer Bay, which is located next to a pawn shop. We were not allowed to enter the lobby because the doors were locked. The only way to make contact with the receptionist was to go to the side of the building (near the dark, poorly lit alley and pawn shop), and to knock on the seemingly bullet proof plexi-glass window. We asked for a room across the street, and we were told to call the Resort. We called the Resort and waited on hold for over 30 minutes. When we were able to make contact with a rep, he told us they were "fully booked" and we would have to stay at the "Inn." We sucked it up and figured it was a lesson learned. When we entered the room, we found one live cockroach on the wall, one dead cockroach next to the second twin bed, and what appeared to be an insects severed leg on the bed sheets. The next morning, we were woken up at 8:00 am in the morning by a guy at the front desk who tried selling us a time share. After telling him about our bad experience, I tried to take a shower, to find that the shower head came up to the middle of my chest. I'm 5 foot 10, not tall by any means. I had to get on my knees in order to shampoo my hair. It almost appeared as if the shower had been built for little people.
When we checked out of the "Inn" (it's actually a motel that was most likely a Motel 8 before it was bought by Summer Bay), we found two families in the lobby yelling at the receptionist. After talking briefly with them, they explained how Summer Bay misled them as well into believing they would be staying at the Resort across the street.
We ended up going to a Days Inn the next night. The room was $20 cheaper, had a MUCH cleaner room, and was miles closer to our final destination (Sea World.) Avoid this motel, and this company, at all costs if you don't like being conned.
