WARNING!! The Summer Bay Staff from the Orlando location to the customer service reps at 1-800-STAY-VIP are rude and not willing to help. My wife and I were not expecting top quality when we booked our "Time share" stay with Summer Bay, but we were expecting a decent room that we could sleep in. The first night we were at the Inn at Summer Bay we had insects in our bed. Did anyone care? NO! We spoke with several people on staff with Summer Bay on this night and no one would help or offer us anything else. They told us we had to stay and basically to deal with it. My wife and I were both treated bad to say the least.
Our room had a bad smoke odor even though we were supposedly in a non-smoking room.
There will be an extra charge when you check out that they forget to tell you about until you are ready to leave. My wife and I could not wait to leave Summer Bay property.












