Booked a 3 week stay at the resort through RCI last June. After reading some poor reviews, became appprehesive, as we have previously stayed at the Hilton Vacation Club, and we're sure anything would be a let down. Upon our arrival, which was early, we were treated like valued guests and within an hour, our villa was ready. Everything was perfect, the location across from the pool, the cleanliness, amentities, etc. We were so pleased with everything, we made reservations for next Summer. The activities for kids was great, our daughter loved the magic show and crafts which were at no cost. Any maintanence problems were dealt with promptly and was even giving a jump start when the battery in our rental car died (I left the lights on). Everyone at this resort is great with the exception of the sales staff. We got talked into the 60 minute presentation to keep from being bothered every day during our vacation. Big mistake. Four hours later, after 3 very rude sales people, we were let go. There is so much to do at the resort, we only went to the atttraction twice during our 3 week stay (Busch Gardens and Dinosaur World).