We just returned from a trip to Orlando, to Disney World and we stayed at the Villas at Summer Bay Resort in Clermont. We got this condo through the Armed Force Vacation Club. We stayed from Sunday May 3 – Saturday May 9th. We arrived around 7:30 pm and checked in at the Clubhouse. Check in was easy and the staff was very friendly and efficient. As we were leaving we were chased down by the RCI rep that wanted us to sit through a time share briefing for a $100 gift card. We declined politely. We got one more call during the week but also declined. We were given directions to our Villa. We were in Building 108. I couldn’t tell how old the building was. We had a two bedroom villa and we had 4 adults and 2 children, ages 4 and 2. We were on the 3rd floor but there was an elevator so that was no problem. This villa had two bedrooms – one with a king bed and bath attached and another bedroom with two twin beds and a bathroom across the hall. The king bed we slept on was excellent. It also had a full kitchen, and a stacked washer and dryer. It had a dining room/kitchen table and a couch and two chairs. The bedrooms and living room all had TV’s. The one in the living room also had a DVD player but we could not get it to work. The two TVs in the bedroom didn’t work the first night but a call to maintenance the following day got them working. The kitchen appliances were all new and we did not see any bugs in the condo. There were lots of Florida “love bugs” outside, but they were everywhere, including the Disney parks. The villa was clean as far as the kitchen and bathrooms. But, the carpet in this villa was dirty with all kinds of spots and spills on it. I don’t think it’s been steam cleaned or changed out in a long, long, time. The upside to that is that I didn’t have to worry about the kids spilling drinks or food on it. The tile floors in the entrance way, the bathrooms and the kitchen had something on them (maybe wax). They were very slippery. The two year old fell down in her bare feet more than once just walking on them. The door to the condo locked, however if you pushed down on the handle from the inside, the door opened. We had to watch the 2 and 4 year old constantly to make sure they didn’t let themselves out the door. The toilet seats in both bathrooms slid back and forth. Even though maintenance said they replaced one, it still moved. I didn’t bother to call it back in. There is no maid service at this place. Some places offer a mid week towel and sheet exchange, but Summer Bay charges $50 for this so just be prepared to do some towel laundry. They don’t provide any extra towels. The clubhouse pool was a wonderful amenity. The kids loved it since it was heated. They also have a white sand beach near the lake and the kids loved playing in the sand. They have lots of activities including miniature golf, tennis, and activities inside for the kids. Internet service can be paid for or you can sit in the clubhouse and use your laptop or Ipad free. They also have a business center that charges 20 cents a minute for internet. If you need to get on the internet briefly, then that’s not a problem. But the service for a week at the condo is $40. They also have a kids water park that looked like a lot of fun, but the water is not heated. We were about ¼ - ½ mile from the pool/clubhouse. We walked several times, but if you want something close to where you are staying, then don’t stay in the villas. In the middle of summer, the villas are fine for the kids water park. So, bottom line is that I won’t go back to this resort. The villas are too small and if all the carpet is like this one, then I won’t stay there again. I have heard that the condos at this resort are much nicer, but I didn’t see them.

OK, here's the deal. This is our second stay at Summer Bay Resort Orlando. The resort is nicely located near Disney, just a short drive down 192. The grounds are well kept, with the exterior of the building in good shape. The rooms are clean (ours was a two bedroom) with all the amineties, kitchen, washer/dryer etc. The couch and lounge chair were in need of replacing (worn and tears in the fabric), but the rest is in good condition. Now, here's the rub. If your trading in for a stay that's fine. If your going for a sales presentation, DON'T. The sales staff is well versed in the art of deception. Not by using outright lies, but by using the turn of the phrase. Our experience goes like this. We have been owners for over 30 yrs. at our resort. It was bought out by Summer Bay several years ogo. We were contacted by Summer Bay for a weeks stay under the guise of an owner's update, and could pick any Summer Bay resort. No tour, no sales pitch, just telling us that the Summer Bay Resorts were bought by another concern. We could ask questions, and make some suggestions on things we might like to see changed. We told them up front we were not interested in any purchases, no problem we were told. We picked this one because we wanted to go see the Mouse again. Well, we knew that what we had been told went south after a few minutes. The whole affair was once again a sale pitch. Of course with a turn of the phrase, they tell us it's not. But, if it walks like a duck, you guessed it. Even after telling them the deal we were sold, the art of the sale continued.The sales staff couldn't have been sweeter until they found that we were good to our word, no purchase was in their future. From Dr. Jekyell to Mr. Hyde we went. And, being a retired LEO, homey don't play that. So, terror of terror's we were told that since we didn't buy the pig in the poke, we will be blacklisted (my word) from tours at Summer Bay ever again. My therapist says with ten more visits, and the right meds I should be released soon. Please be warned.

Long review....



Just checked out of the Summer Bay resort in Clermont Florida this morning. We are a family of 5... 2 adults and 3 children ages 13, 5 and 9. My brother in law also came for the vacation so actually we were 3 adults. We booked Summer Bay through my Aunts RCI exchange. We are a well traveled family having been on a few cruises and many stays at resorts around the world.

This resort has it all. We had a 2 bedroom 2 bathroom condo. Full kitchen with everything you may need if you were to cook during your stay. The furnishings were beautiful and modern. Huge 50 inch flat screen television in the living room and a television in each bedroom. The sofa in the living room opened into a full bed. Linens and sheets are also provided for the sofa bed. There was an iron and ironing board as well. The resort itself was just beautiful in and out The front desk was very pleasant as well. Check in and check out were a breeze. I must note though that we checked in around 6 pm instead of 4 pm and we did the express check out offered over the phone the evening before.

We were in building 406 unit 404. Our balcony over looked one of the pools. This is one thing that I did not care for. Not the fact that we over looked a pool, but the balconies are not screened in, so that allowed for some unwanted guests (bugs) out on the balcony. But this is literally my only negative remark about this resort. Everything was cleaned to perfection upon our arrival. There is a washer and dryer in the unit, also hair dryers in both bathrooms. They provide a few rolls of toilet paper and paper towels. Also some dish washing soaps and bathroom soaps and lotions.

There is daily activities everyday for the family and children to participate in. Some there was a small charge for but most were free.. They had a calendar of this available hanging on the refrigerator. They also provide a booklet in the unit that offers some suggestions regarding some places to eat in the area. One of them is called Angels All You Can Eat Lobsters. DO NOT bother.. Nasty, nasty, nasty..



We did Sea World and Bush Gardens and our kids literally did not want to go to either, as they wanted to stay and hang at the resort. I was worried about it before the trip as some of the reviews are not good. This I can not understand one bit. I am not sure what more people could possibly want out of a resort.

We did not utilize the lake on the property as I am afraid of any possible alligators in a lake in Florida. Speaking of alligators, a company came in one afternoon and did a presentation at one of the pools with a live alligator. It was a small alligator, about 2 feet, but non the less very interesting and informative for all of us to see up close.

There are at least 4 pools that we seen and a small "water park" type area. The largest pool has a restaurant "Big Kahunas" that serves appetizers, burgers, salads and such along with beer and mixed drinks. Some reviews talked about it being pricey, ok maybe a bit but it is a pool side eatery. Budget accordingly or cook in your unit.

Please do NOT worry about booking this resort at all.. I am more then sure that some of the complaints were from people who really can not be satisfied by anything... It is just perfect..

I have never been treated so rudely by the security of a hotel in all my travels. This is the worse feeling a customer can experience, but I new exactly where my lost item was. The item happened to be cash, and I explained to three different security guards and the manager John where I had left it just hours before. The cash was in an envelope in a drawer and would have required just minutes to retrieve my cash. Instead they refused to look then blamed me for leaving something behind. Now, I have left items behind, like in the hotel safe in the room, and had never had a problem retrieving the forgotten item. Apparently at Summer Bay Resort they keep the lost items, especially if cash. I hope the Security enjoys my money left behind in my room in the drawer next to my bed. Maybe next time Summer Bay Resort staff can earn the tip instead of stealing. it. I will never stay at Summer Bay Resort again for the lack of trust in your staff and the rudeness of your employees. I will be sure to pass the recommendation on to all my friends on Facebook. Don't ever stay at Summer Bay!