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“Average...” 3 of 5 stars
Review of Holiday Inn St. Petersburg North / Clearwater

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Holiday Inn St. Petersburg North / Clearwater
3.0 of 5 Hotel   |   3535 Ulmerton Road, Clearwater, FL 33762   |  
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Ranked #34 of 96 Hotels in Clearwater
GreenLeadersBronze level
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Average...”
3 of 5 stars Reviewed April 13, 2013 via mobile

We got to this hotel at 11:30 p.m, after being switched from another hotel who had overbooked, flight delays, etc. The lady behind the front desk (can't pronounce her name) was seriously the rudest lady I've ever encountered. When we asked for the manager's card to talk about the charges/being switched...etc, she replied, "it's over there, you can go find it yourselves." No exaggerations. The next morning, we went back down to the front desk and had a super friendly lady!

On a higher note, the rooms were very nice and updated. The location was close to almost everything. The hotel itself was great. I guess just keep your fingers crossed that you get a friendly staff member.

Stayed April 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 15, 2013
Thank you for putting some kind words on a not so nice situation. I want you to know the way you were treated was not acceptable and we would like to make up for it. Please contact me so we may discuss the situation. I want to make it right. We have addressed the issue with the employee.

I look forward to your call and making this situation right.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
    78
    33
    22
    11
    8
See reviews for
38
17
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Madeira Beach, Florida, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 8, 2013

The hotel is beautiful, and very clean. The staff are friendly, and go out of their way to ensure you're enjoying yourself and having no problems. The airport shuttle service was quick and saved us a lot of money versus airport parking costs.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 15, 2013
Thank you for your great comments. We are very happy to hear you enjoyed everything. We look forward to your future stays with us.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
1 review
5 of 5 stars Reviewed April 8, 2013

The hotel was beautiful. The staff was friendly and very helpful. They attended to my every need. It made my trip to Florida even more awesome. Definitely a home away from home. My favorite part were the beds. After a long day of traveling, it felt nice to sink into them. It was wonderful to come back to see a clean room after the cleaning staff had finished. The hotel property itself was really nice and fancy. Aa definite recommendation to my friends and family. Thank you so much for this.

Room Tip: The pillows/beds are amazing.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 19, 2013
Thank you for the great comments. We look forward to your future visits.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 7, 2013

Although a beautiful lobby, they should have put some of that investment into their rooms. We stayed in wheelchair accessible room 108. As soon as I rolled in, I was not impressed. Room was only average size and barely gave me the required turning radius needed to get from bed to hallway. The bathroom was adequate but there was no access to the tub to transfer from WC to the tub. Theres nothing like dragging myself across the floor to take a bath. Then there's the clothes hangers. They were lying on the floor next to the ironing board that was propped against the wall. Why? Because there was NO closet in the room. Not even a rod. Really? Come on Holiday Inn, people in wheelchairs like to hang up clothes too. Needless to say, not impressed and won't be back. BTW, when I addressed this with the staff, I received only a blank stare and then the customary apology.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 15, 2013
We are very sorry to hear about the problems during your stay. I have tried to contact you several times and have been unsuccessful. Please contact me as I would like the opportunity to make this situation right.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 4, 2013

I thought I was going to stay at a nice Holiday Inn - since the lobby looks renovated, but the service and rooms were terrible.

Almost all the rooms are attached rooms, so good luck trying to get some sleep if the next room is blasting the TV or talking loudly. The bathroom had a sagging popcorn ceiling and damp stale stench. The bathroom floor wasn't clean either.

Keep your shoes on when walking over the carpet. It doesn't feel clean. And the chair/ottoman has stains on it. I couldn't sit on it.

The night service was also poor. I called numerous times to the front desk, but they kept hanging up on me. When I finally when I finally went down to the front desk I knew why - they only had one person dealing with phones and checking in guests. It wasn't her fault, but poor management on HI's part.

There are lots of other hotels next to this Holiday Inn, so next time I'll choose another hotel, so long Holiday Inn!

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 8, 2013
I appreciate you taking the time to review our hotel. I'm very sorry to hear your stay was less than desirable. Please feel free to contact me so I can make it right. We take pride in delivering service and it seems we did not do so in this case. I look forward to hearing from you.

Thank you again for your comments.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoughton, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 4, 2013

Staff are polite and professional, very accommodating.
Rooms clean,comfortable
The food in the resturaunt is very good.-they aim to please-Buffet was good.
Pool area was clean and comfortable
Free shuttle to airport, shopping or resturaunts

Room Tip: End unit less traffic
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 8, 2013
Thank you for your wonderful comments. We look forward to your next stay.

Shawn Stan, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
1 review
5 of 5 stars Reviewed April 3, 2013

We booked a surprise party in the ballroom for my mother in law's 75th birthday, and booked multiple rooms for overnight. Every member of the staff that I dealt with (from front desk to sales to food & beverage and everyone in between) was professional and friendly. I booked 3 rooms, and at least 4 other rooms were booked by friends/family for the night. I didn't hear or have one complaint, about anything.
When choosing food for the dinner party (55 guests) I assumed it would be basic, decent banquet food.... I am happy to report that I had no less than 25 people tell me (for days) how amazing the food was!
I am already looking for another opportunity to book this property, mini vacation or another party perhaps!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn S, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this review, April 8, 2013
We are very glad to hear your event went well. I'm happy that everyone had an amazing time. We look forward to any future events you may have.

Thank you for your wonderful comments.

Shawn Stan, CHA
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Petersburg North / Clearwater

Address: 3535 Ulmerton Road, Clearwater, FL 33762
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Clearwater
#12 Business Hotel in Clearwater
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn St. Petersburg North / Clearwater 3*
Number of rooms: 173
Official Description (provided by the hotel):
Holiday Inn, St. Petersburg North /Clearwater is conveniently located in the heart of the business district, and only minutes away from the Gulf beaches. You'll find comfort and impeccable service at one of the most convenient locations in Clearwater, FL. Contemporary hospitality and our courteous staff are eagerly awaiting your visit in our recently renovated hotel. Only 2 miles from St. Petersburg/Clearwater International Airport, and only 9 miles from Tampa International Airport, you'll spend less time in traffic and more time doing what you came to do in Clearwater, FL. Holiday Inn St.Petersburg North / Clearwater is also within close proximity to major attractions such as Raymond James Stadium, St. Pete Times Forum, Ruth Eckerd Hall and Tropicana Field. Relax in your well-appointed guest room featuring stylish and modernized decor, and enjoy amenities that include free high-speed Internet access, 32 inch flat screen televisions, executive desk space, in-room movies, HBO and cable television. Play a great game on our lighted tennis and basketball courts, and afterwards feed your appetite for friendly service and savory culinary creations at Aviator's Sports Pub and Lounge. Enjoy a swim in our crystal-clear outdoor pool and spa, or re-energize in our 24-hour fitness center. Dollar Rent-a-Car is also available on-site for your transportation needs. ... more   less 
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Also Known As:
Holiday Inn St. Petersburg Clearwater Airport Hotel Clearwater
Holiday Inn Clearwater
Clearwater Holiday Inn

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