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“Very good but needs an update” 4 of 5 stars
Review of Hilton Clearwater Beach

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Hilton Clearwater Beach
3.5 of 5 Resort   |   400 Mandalay Ave, Clearwater, FL 33767   |  
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Special Rate
Summer rates from $169
Ranked #44 of 95 hotels in Clearwater
Maryland
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
“Very good but needs an update”
4 of 5 stars Reviewed November 27, 2013

I have been attending a conference at this hotel each fall for the past few years. The employees continue to excellent (helpful, friendly, knowledgeable). Although the hotel the seems very clean, it is looking dated. The hall and room carpets need replacement. All of the outlets were "lose" and would not work for recharging electronics. Only the one in the bathroom worked consistently enough. We had a problem with our toilet making a lot of noise. We talked with the staff member at the front desk in the morning and it was fixed by the time I went back to the room around noon. Fabulous response although I can not believe the housekeepers cleaning the room did not notice the noise. The event staff are great and long term which I think says a lot about how the employees are treated. Even with the aging of the hotel I would still recommend it for both leisure and business.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, December 2, 2013
We appreciate your being our returni guest . Thank you for your review. At this writing, we are recarpeting all of our guest rooms to make our guests stay more pleasant. Glad we assisted with your problem in a timely manner, Our Engineering staff will be monitoring this issue.
Thank you again and looking forward to your return next year, if not sooner.

Sincerely,
Andrea Trimmer
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 27, 2013

We are currently staying at this hotel and very disappointed. Firstly it is old and been revamped which is not the the impression given by the website! Our room is nicely decorated and clean but bathroom so small and tiny balcony looks across ugly expanse of roof and machinery to the beach.
The aircon systems are so noisy it is unpleasant to sit outside or leave the door open.
Service is very poor and disinterested.
Asked about a microwave and told we could have one sent to our room for $5 per day and $25 delivery fee. Despite paying $20 resort fee everything costs extra, and it is not a resort in any way. Pools average. $10 voucher to dine in is well written into the charging system. It's a have!
This hotel is all about tricking you into paying extra for nothing much. Don't stay here.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, December 2, 2013
Our apoilogies you had an unsatisfactory experience with us and appreciate your detailed feedback. Our Executive Team will be made aware of your comments. It is always our intention to be helpful and hospitable at all times and we apologize that we fell short of your expectations. Should you consider the Clearwater Beach area in the future please contact me at andrea.trimmer@hilton.com, so I can further assist you..
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Palm Harbor, Florida
1 review
5 of 5 stars Reviewed November 26, 2013

I was more than happy with my stay at the Hilton of Clearwater Beach. They hotel staff was more than friendly and accommodating, everything was very clean and tidy, and the food was amazing. The views of Clearwater Beach were fabulous. The room was very quite as well - hardly heard any type of noises from other people staying nearby. I will certainly be staying at the Hilton again next time I am down in the Clearwater Beach area.

Room Tip: It is definitely worth choosing a room with a view. amazing scenery. Don't hesitate to ask the s...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, December 2, 2013
Many thanks for being our guest and for taking the time to write a review. We appreciate your gracious comments and look forward to you returning to the Hilton Clearwater Beach.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metro Detroit
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 25, 2013

We recently stayed at the Clearwater Beach Hilton for the first and probably last time. Nice location on the beach. The room was extremely small - especially the bathroom. I was pleased with the nice water pressure in the shower. The lighting in the bathroom is not good for make up and there was no room to put anything! Limited outlets for charging phones, etc. The air conditioning unit was loud and outdated and leaked water all over the balcony. The staff was friendly and accommodating. The pool area was fine and there were plenty of chairs. The rooms were certainly not what I've come to expect from a Hilton property.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, November 26, 2013
We appreciate you taking the time to write a review about your recent stay at the Hilton Clearwater Beach. Guest feedback is incredibly important.. We are terribly sorry you were
unhappy with your guest room. (please e-mail the room number and dates your stayed, to andrea.trimmer@hilton.com). All of our guest rooms are similar in size except our 12 suites. Thank you for your kind comments about our staff who take great pride in their guest service. Thank you for being our guests.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 24, 2013

A day later I am still itching
The hotel food was awful
The Desk clerk triple billed me
1500$ for two nights really how dumb can someone be
The Pool furniture filthy covered with bird droppings .. Really buy a hose people
The room plumbing sucked drains did not drain
The vents in the room filled with lint
The balcony was filled with water from the air conditioner made it unusable

Room Tip: Go somewhere else
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, November 26, 2013
Our apologies for the inconvenience you encountered as our guest. We appreciate you taking the time to alert us of your issues. Please contact me at andrea.trimmer@hilton.com so we can further discuss and investigate these issues you incurred. Upon contacting me, please include the room number you stayed and also the dates. Thank you for being our guests, and I do look forward to hearing from you,

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 23, 2013 via mobile

Staff was very rude about their cooler policy and did not consistently enforce. The room (823) was subpar to Hilton standards and I'll never stay at this hotel again. I complained to the manager and staff and they seemed disinterested. Really upset that I wasted 80,000 points at this hotel!

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, November 26, 2013
We truly do value our guests' concerns and appreciate that you shared your experience with us. Our apologies we did not meet your expectations. We've taken your comments to our Executive team, so they are aware of your issues. Additional training will also be available to ensure that we are always doing our best to offer the best guest service.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed November 23, 2013

I enjoyed my weekend at the Clearwater Beach Hilton - so much. We had great service, the room was comfortable, quiet, relaxing. The hotel has a perfect location, great pools and spa, right on the beach, would stay there again. Thanks Hilton Staff

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, November 26, 2013
Thank you for being our guest and taking the time to write a review. Your feedback is most appreciated, as we do take great pride in our guest service. Looking forward to having the opportunity to serve you again on your return visit to Clearwater Beach.

Sincerely,
Andrea Trimmer
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Clearwater Beach

Address: 400 Mandalay Ave, Clearwater, FL 33767
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Clearwater
#16 On the Beach Hotel in Clearwater
#17 Business Hotel in Clearwater
#30 Family Hotel in Clearwater
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Clearwater Beach 3.5*
Official Description (provided by the hotel):
Spread across 10 acres of sandy white beach, surrounded by blue skies and the beautiful Gulf of Mexico. ... more   less 
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Also Known As:
Hilton Clearwater Beach Hotel Clearwater
Clearwater Hilton
Hilton Beach Resort Clearwater

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