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“Perfect location, great staff” 4 of 5 stars
Review of Hilton Clearwater Beach

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Hilton Clearwater Beach
3.5 of 5 Resort   |   400 Mandalay Ave, Clearwater, FL 33767   |  
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BED & BREAKFAST
Ranked #42 of 96 Hotels in Clearwater
Sutton, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Perfect location, great staff”
4 of 5 stars Reviewed April 8, 2013

We enjoyed seven nights after a very hectic 10 nights in Orlando and it provided my family with two boys aged 13 and 11 from London, UK the perfect beachfront location in Clearwater.

We found all staff very good, extremely polite and welcoming and when I followed up on a couple of things I.e. no ice in machine on our floor the staff dealt with it quickly. If you have an issue it's always best to get it resolved when staying at the hotel, why complain after?!

Yes it's an older hotel, rooms are not as large as some more modern hotels but hey, you don't come on holiday to spend time in the room when there is sunshine, beachfront and the shops/restaurants right outside. Bathrooms are a little small, but you shower and your out of there - personally we don't see what the issue is! Also, note the room was cleaned very well, plenty of towels, shower gels etc and we had no complaints to at all, our maid was very friendly.

Breakfast was more than adequate and how nice it was to sit outside with a view of the ocean, heavenly! It was my sons 11th birthday and after speaking to the hotel they kindly arranged a chocolate cake, balloons for him and it was a wonderful surprise for him when we returned to our room from the beach...and the cake was very tasty!
As a Hilton Gold card holder, it was rewarding to know my investment in the Hilton brand around the world allowed me to receive the benefit of a 9th floor with Gulf and Marina views, stunning!

Location is perfect, staff very helpful and perfect to relax and enjoy Clearwater powdery white sands with shops and restaurants all within walking distance. Thank you Hilton Clearwater, you gave us wonderful memories!

Room Tip: Request a high floor with gulf and/or marina view
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 10, 2013
Thank you for being our guests, we appreciate your gracious comments regarding your stay at the Hilton Clearwater Beach. Our staff takes great pride in their service to the our guests and we are delighted your on property experience and expectations were met . We are looking forward to your returing toour property again in the future. It was our pleasure to know we have created wonderful memories for you and your family during your holiday at the Hilton Clearwater Beach.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,384 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (513)
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ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2013

We spent 5 nights there and the overall experience was positive. When we first got to our room the bathroom (toilet)looked like it wasn't cleaned. Called housekeeping to come clean while we were at dinner when we returned it still looked dirty so called back and had them clean again while we were in the room. The next morning we told the front desk staff that we were upset about the bathroom and they apologized and gave us free breakfast buffet. Customer service at the Hilton was superb . My son was turning 4 while we were there and they sent up a small cake and it made us so happy. The property itself is very old and worn the room we had a musty smell but the beds and view (room 771) were great. Location was great and the beach was amazing!

Room Tip: Higher gulf view rooms are the best. We were in 771
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 9, 2013
We appreciate your review and honest feedback about your experience while staying at our hotel. Our apologies we did not meet your expectations and that you were disappointed with our property. Our Executive team has been made aware of your comments and are reviewing with depatment heads and staff. Great pride is taken in our quality of service to our guests and it seems our hotel team needs to re-evaluate guest needs and meet guest expectations.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 8, 2013

We were in Clearwater for a baseball training camp for our son. The group was staying at the Hilton so we opted to stay with the rest of the families. The hotel is slightly older and a little more worn than the surrounding properties but the rates were certainly more affordable than the other choices, which more than made up for those issues. The room was spacious and clean. The bed was probably the most comfortable hotel bed we had ever slept in. The pool area is rather small but there is an awesome beach just steps out the door, so that wasn't an issue for us. We have plans to return to the baseball camp next year, good Lord willing, and the Hilton will certainly be our choice for lodging then.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 9, 2013
Thank you for being our guests and writing a review about your recent stay at the Hilton Clearwater Beach. We ajppreciate your feedback. We thank you for hearing about your experience and looki forward to having you with us next year during your visit to the Clearwater Beach area.

Sincerely.
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 8, 2013

my family of four (2 daughters 7/9) loved the location and generally most of the Hilton. The location is ideal and the beach can't be beat.

It is great to have 2 pools to use when you want a switch up from the gulf.

The only real complaint was the service in certain areas. Check in - A; housekeeping - A. Then rest was in need of some help. I had to wait 10 minutes to get towels at the beach. The two following days they ran out of towels by 11:00 and they said it would be a few hours before they had more. How does that happen?

Also lunch by the pool we were informed it was going to take a bit but 90 minutes for sandwich? the kitchen there is obviously overstretched.

Add a few more staff for bartenders, servers and you will make a killing in return. Even the drink/snack cart going around the beach was nice but even that was a 10-15 minute wait if you weren't first in line.

I would go back but manage expectations for service.

Room Tip: higher floors on south side of building give best views
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 10, 2013
Thank you for being our guest, we appreciate you takig the time to write a review and giving us your feedback Our apologies we dd not meet your expectations of some aspects of your on propety experiences. Your comments have been addressed with our Food and Beverage, Housekeeping and Recreation teams for review.and discussion. Our guest service is most imortant and we are taking your comments seriously. We hope to have another opportunity to serve you and look forward to having you wigh us again.


Sincerely,
Andrea Trimmer
Executive Assistant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 8, 2013

This hotel is clean and has pleasant smells throughout. It is ideally located on Clearwater beach right next door to the public access where street preformers are their every night of the week. Our family enjoyed the pool and the beach. Staff was courteous and pleasant. Issues that we had during our stay were -- we paid a $20.00 a day resort fee and every time that we bought a Starbucks or bought a drink at the pool bar, we were also charged a service fee of $2.50. Didn't like this. We also had to reserve our room for each day seperately to receive a lesser rate. I didn't understand this and it was a pain because our keys would quit working each day. We'd have to go to the desk to get them activated again. Internet service was not great in our room. It kicked us off occasionally. I only saw one computer that you could use for business/personal use and it was in the open in the main lobby. Mostly an enjoyable stay with a few bumps.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 6, 2013

Really nice hotel, great rooms and friendly service. A unique touch was the beachside ATV service, drivinig around with drinks and snacks etc. on the Beach. Only minus was we got rooms on the roadside, 3rd floor, during spring break, so it was a bit noisy during the evening/night. Not all that many good restaurant in the area.

Room Tip: Stay Ocean Side during spring break!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 9, 2013
Many thanks for being our guests and for taking a few moments to write a review. We appreciate your gracious comments regarding your experience on the beach and the great ATV
traveling around the beach. We do take great pride in our service. We do have various room lassignments for our guest choice. Thank you and we look forard to seeing you again on your return to Clearwater Beach.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 5, 2013

The place is beautiful, friendly service but for $340+ a night I expect room to be clean before 4PM; trash emptied; floor vacuumed! Plus the 1st night after midnight cussing and banging could be heard in hallway, 2nd night at 1am lady yells help...I go in hallway only to be told by her husband that he was going to shoot me with his gun! My girls were scared to death! The hotel threw them out 30 minutes later, but have never apologized or responded to my complaint about security and cleaning of rooms! I would stay at Hyatt next time for sure.

Room Tip: Stay at another hotel! Rooms are tiny, bathrooms don't have fans in them...
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobW693, Executive Assistant at Hilton Clearwater Beach, responded to this review, April 10, 2013
Google Translation
Our apologies again per our disucssion
Andrea Trimmer
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Clearwater Beach

Address: 400 Mandalay Ave, Clearwater, FL 33767
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Clearwater
#13 Business Hotel in Clearwater
#14 On the Beach Hotel in Clearwater
#33 Family Hotel in Clearwater
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Clearwater Beach 3.5*
Number of rooms: 416
Official Description (provided by the hotel):
Spread across 10 acres of sandy white beach, surrounded by blue skies and the beautiful Gulf of Mexico. ... more   less 
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Also Known As:
Hilton Clearwater Beach Hotel Clearwater
Clearwater Hilton
Hilton Beach Resort Clearwater

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