Obviously, Chipotle's food is amazing. It's the staff and the friendliness that is found wanting in my humble opinion. They could definitely be more friendly and make sure they go out of their way to make your visit a good one. Not just rely on the food. I've been to quite a few Chipotle establishments in past years and it just seems like they rush you through the line and don't take the time to always get it right. Either that or short you on the extra meat.
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