After purchasing 4 adult tickets & 4 childrens' tickets on a virtually empty cruise, we were seated right in front of the dance floor. We were advised that our chlildren should go to the empty 2nd floor deck to dance so that it would not make other adults uncomfortable who may want to dance. They actually told us that they had a guest who booked a ticket & did not want to be seated next to a tablie with children so they would need to look our for their interests. We advised the waitress that since the entire 2nd floor & most of the 1st floor was empty, they could put that guest in a variety of other places so they would not be seated near us.
We did not ask to be seated next to the dance floor, they seated us there by their own choice.
After speaking with the waitress numerous times to express our displeasure with her policy, she then changed her version several times on what the policy was.
Bottom line...if you don't want children to dance on your empty dance floor, then don't sell children's tickets & hire someone who has a bit more integrity than Sandy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 1, 2012
Amy, I have discussed your review with our staff. I would now like to share our side of the story with the TA followers. To begin, we have a responsibility to ALL of our guests to make the cruise a pleasant and safe experience. I understand the children were doing cartwheels and playing on the dance floor, which can be a dangerous situation for them, the other passengers, and our staff. Our policy is that children may not be left unattended; although your table was next to the dance floor, you were not on the dance floor with your children and they were therefore considered “unattended”. Sandy offered your group the use of the 2nd deck dance floor, which you declined. I’m sorry that you feel you were not treated courteously and that the experience affected your evening.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.