We arrived here at 3PM on Sunday the 7th of April. The Check-in and reception lobby is small and on the side of the building opposite the beach. Staff are there to assist opening doors and greeting you and answering any questions before you approach the check-in desks.
The first (and most significant) event we encountered was our room was not ready to occupy. The young man behind the desk was extremely apologetic and told us it would be ready for us by 4PM. He told us to park our vehicle in the hotel parking lot (more on that in a moment) and we could have a drink in the pool bar on the 8th floor. This seemed reasonable so we headed off.
Parking: The hotel has a 7 story parking garage in its base - the hotel accommodation starts on the 8th floor. This in itself seems ideal but the parking garage offers public parking as well as parking for the hotel, presumably for the beach. This is probably mandated by the city to gain permission to build. Having the parking in the building is very convenient but has its drawbacks. On weekends the garage is very full. My wife is disabled and we were unable to find a disable space anywhere in the garage. While this was an inconvenience, it was no big deal. The interesting part was getting to the pool bar from the garage. The elevators accessing the garage are on the beach side of the hotel. The elevators for the hotel are on the inland side. So, follow me on this. From our car we took the elevator down to the lobby level of the hotel (we' d had to park on the 6th level), we walked the entire length of the hotel to the front balcony which overlooks the check-in lobby turned left and took the hotel elevator up to the 8th floor to then walk back to the beach side of the hotel to get to the bar - whew! That is pretty much the drill whenever you wish to go out in your car to shop, eat, etc. All that and $16 a day for the privilege.
Back to Check-in: At 4PM I went down to the lobby (I'm not going to need the gym!) and was immediately asked if I could be helped (a different individual). I explained that we were up in the bar waiting for our room to be ready to occupy. She checked on the computer (they always do) and told me the bad news - room's not ready yet. I pointed out to her that her hotel has a 3PM check-in guarantee and after conceding my point offered to give me drink vouchers good in the pool bar. I balked at this and she went 'in the back' to talk to a supervisor who actually came out and apologized and promptly gave me a $50 credit on my bill. We got in our room at 4:30PM.
The Room: I had requested an accessible room with a roll-in shower to accommodate my wife and I must say the room was nothing short of remarkable. A 2 room suite on the inland side with balconies looking north and east. We could watch everything happening on the pier as well as both the sunrise and sunset. The entrance room had a full kitchenette, living room with pullout queen size sofa, and full bathroom. The bedroom had two further Queen size beds and a bathroom we could play basketball in. It had a full bath with whirlpool, a roll in shower and dual sinks. I've got to say it folks - this was one of the best rooms I have ever occupied. The fact that it also catered to my wife's condition was just the icing on the cake.
The Hotel: Very nicely appointed with large open expanses. Everything is easily gotten to and it is very accessible friendly.
Dining: With so many outstanding places to eat in the immediate vicinity we never felt the need to indulge in the hotel's dining facilities.
Finally: For all the accommodation and service we were provided i will certainly be returning to this establishment again. Baring in mind it has its foibles, its location, the surrounding area, and the setting all lend themselves to making this a very classy hotel.
Suggestions to Management: The hotel's prices, when considered in the context of its location and class, are quite reasonable. I do, however, feel that you would do well to roll the extra costs into the overall room pricing. The resort fee and parking fee are nothing more than a point of irritation for customers who already feel they are paying a premium to come to your establishment. Charging a separate fee for internet, bottled water in the room, beach access and various other items detailed in the room literature would be much more palatable if, for a little higher price, customers believed these items were gratis. Parking. I was interested to note that patrons to SHOR get to park free and Valet service is complimentary... Does this picture look wrong to anyone else???
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- Also Known As:
- Hyatt Regency Clearwater Beach Resort And Spa
- Hyatt Regency Clearwater Beach Hotel Clearwater