We rented a large 2 bedroom, 2 bathroom suite over Memorial Day Weekend. The hotel is huge and a little confusing for check-in, that's true. They have 3 kiosks in the lobby. Trouble is, it was a little difficult locating the lobby when you self park in their giant parking garage. The hotel suite was awesome, clean, and spacious. We had a pool/beach view. The staff were so incredibly helpful and willing to do whatever is needed and were so solicitous. I have no complaints at all.
We only ate at the pool bar once. I was disappointed by the food, and didn't bother to eat there again. (We had fish and burgers.) Our suite had a kitchen and we prepared our own food, so I cannot comment on any of the other restaurants at the hotel. There is a Starbuck's in the lobby.
The pool was heated and it was salt water. I think the lower end of the pool was approximately 3 ft, and the deeper end approximately 5 ft. Less than ideal for small, non-swimming children, but we bought floats and swimmees for the kids. The children's pool: we jokingly referred to it as a "birthing pool" because it is sooooo small. It is good for a child less than a year old, I think. The pool is on the 8th floor, and yes, afternoons were quite breezy up there. Please note that the tile is very very slippery . Lots of people/kids fell. Towel room is right near the pool. There was one day, over that holiday weekend, where the pool was so crowded, you almost couldn't get into it. And, of course, you always get some rude people who don't seem to care that there are small kids in the pool, and throw footballs around in the pool. I didn't see anyone around to complain to, so we just tolerated it, although I did catch that football when it threatened to hit my granddaughter. I should've thrown it 8 floors over, but I didn't. I just told the kid to please be careful. Yeah, that didn't work.
Since the pool was located on the 8th floor, it was a little disconcerting to have small kids interested in looking at the ocean through the clear glass "fence", which was about 4 ft. high. Made me nervous because I hate heights. We never had a problem getting a chaise. There is a small electronic device near many of the loungers whereby you can "ring" for a server to order drinks. Some of the drinks needed more liquor...like the pina colada.
Ocean: It is right across the street from the hotel. You do have to cross a small street to get to it, though. There are chairs and cabanas at the beach that you can rent, Although they are not managed by the Hyatt, you can charge the cost to your hotel room at the round kiosk on the beach across from the hotel as you enter the beach (which is also where you get your Hyatt towels for the beach). I charged so much to my room that I cannot remember the breakdown of the cabana & chairs rental. But it wasn't too bad, all things considered...for comfort and protection from the sun.
We did Capt Memo's Pirate Ship adventure, which is walking distance from the hotel. I recommend it. The kids loved it. The "pirates" kept the kids entertained. It was approximately 2 hours, sailing around the harbor. It was an extremely hot day, though, so be prepared for that. Expensive, though. The grown ups got wine and/or beer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.