Let me first give some context before you read this review. I read many reviews about the Hyatt and wanted to give a little more detailed view that might help somebody not familiar with the area or hotel make an informed decision b/c there are other upscale hotels in the area like Marriott, Sheraton, Hilton and Sand Pearl. Most reviews dont' provide enough details about all the little things. I stayed at the Hyatt from June 28th - July 3rd.
Overall service: Average
The front desk was OK, but we always had to ask for assistance when most upscale places ask how they can help you. The on-premise Starbucks was horribly slow most days and never had more than one person working even at peak hrs.
We made our reservations back in early April and requested a room with an ocean view. We were told this could not be done. Really? Do you expect me to believe every room with an ocean view was booked 3 months in advance? And even after the Debbie storm blew thru and people cancelled they couldn't give us a room that faced the gulf? We had a side room that faced south.
While at the fitness center one day I was asked to be quiet by the Spa girl after not even being in the room for 5 minutes. Let me just say this did not sit well with me and I made a point to say something to her manager. I was not loud in any way and have never been asked to be quiet in a gym before....ever. The door dudes were not attentive and were generally clueless when asked any questions. Sean Penn as Jeff Spicoli came to mind a lot.
The lone ATM machine was busted for over a day and the staff did not know about it...I told them.
We didn't eat in the hotel much due to the high prices, but we found a coupon in a local beach mag and used it for dinner at Shor. The food was excellent as was the service. Only this experience keeps the overall grade here from not being lower.
The hotel is located within walking distance to many local stores, cafes, restaurants, and activities. A marina is a 5 minute walk away with access to waverunners, tours and fishing excursions. If you want to save some money on food and drinks, go to Crabby Bills or Britt's for happy hour and decent food at good prices.
Resort fee / beach access:
Can't really grade this, but the dailty resort fee is a joke since it doesn't get you anything but the bottled water in your fridge and towels at the pool. The Hyatt is the only upscale beach resort I have ever been to that didn't have it's own private beach. If you want beach space, chairs and an umbrella you have to pay for it. The beach is across the street but not accessible from the front lobby. You have to either walk down from the 2nd floor, or take the elevator down one level...but only from the 2nd floor. To access your room you need to go to other elevators. Yeah...odd.
Room quality: Good
The room was very nice and had a fully furnished kitchen. The bathroom was spacious and I had no issue w/ the water pressure as others have mentioned. The TV was not HD and did not have a good channel selection. My TV at home was far superior. Yes, this is nitpicking, but from a hotel w/ this price you'd expect something better.
Hotel ammenities: Average
The pool is too small for the size of the hotel and most days/evenings was very crowded. They need to have an adult pool and a sep. kids pool. The pool is on the 8th floor with a nice view of the beach and sunset, yet the bar there stops serving good at 630 PM and drinks around 830 PM. Talk about some stupid policies and a wasted opportunity to make a happening place for the adults to hang for happy hour. The 16th floor sky deck has the best view of all and has no food or drink service at all. Duuuuuuuuuuuh. The hotel, in general, gives you the feeling they want eveybody alseep in their rooms by 11 PM. Again, odd.
Getting to and from the hotel from the Tampa airport: <MUST READ and SAVE SOME $$>
A cab ride from the airport will run you about $55 w/out tip. Do yourself a favor and use one of the private companies that charge a flat rate of $35 and save yourself some cash. If you'd like the name of the place I found, please feel free to drop me an email.
Although the location is great and the beach is nice, based on what you get for your money I would not choose the Hyatt again if going to Clearwater Beach.
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- Also Known As:
- Hyatt Regency Clearwater Beach Resort And Spa
- Hyatt Regency Clearwater Beach Hotel Clearwater